Personnel who are well trained in their discipline are key to the success of any hospitality venue. But if they also understand how to sell, the immediate results of successful business could start to shine through in your bottom line.
Teaching your staff new skills in a static, boring environment will only succeed in ensuring information goes in one ear and straight out the other. Try some of these ideas to get your staff buzzing when it comes to teaching them new tricks.
Neuro-Linguistic Programming (NLP) won’t equip you with the skills to become the next Derren Brown, but it may help provide your management team with the tools they need to motivate and communicate with their staff more effectively.
Often the personal skills required to work in our industry can't be cultivated using traditional training techniques, which is why Pizza Express chose to hire a dialogue coach to encourage its staff to flirt and converse more with its diners.