Customer-focused technology

Tech-ing the lead: CitizenM hotel in London places technology at the heart of the customer experience

Customer-focused technology: High-tech hospitality in action

By Luke Nicholls

For the final part of our technology special feature, BigHospitality checked in at one of the country’s most high-tech hotels to bring you an exclusive video report on the business benefits of customer-focused technology.

Teching advantage: All-in-one apps can be targetted at customers before, during and after their visit

Customer-focused technology: Complete control

By Luke Nicholls

So you’ve enticed your customer with an efficient mobile booking service and wowed them with portable EPoS devices and super-fast Wi-Fi. In the third part of this special feature, we look at how you can use technology to encourage that customer to visit...

From mobile ordering to mobile POS systems and the provision of Wi-Fi, technology is has a big impact on customer experience

Customer-focused technology: Smart experiences

By Carina Perkins

In the second of our three-part focus on technology in hospitality, we look at how mobile technology can be used to improve customer experience from the moment they walk in the door.

Mobile minds: customers now expect to be able to research, book and pay for services online

Customer focused technology: Going mobile

By Carina Perkins

Mobile technology offers the chance to completely revolutionise the customer experience, with clear benefits for business. In the first of this three-part focus on technology in hospitality, we look at the meteoric rise of mobile, and how operators can...

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