Training for consistency

Ann Robertson and Matthew Ingram, the first two apprentices to complete the BII's Licensed Hospitality Apprenticeship Level 2 training scheme

Training for consistency: pubs

By Emma Eversham

As is the case with restaurants and hotels, the pub sector is made up of a range of varying sizes of business, from the individually-owned freehold pub employing a handful of staff members, to the multi-site operator with thousands of recruits. 

Learning from other operators and sharing best practice can help hotels improve staff training

Training for consistency: hotels

By Peter Ruddick

With a hotel’s reputation increasingly made or broken in a single tweet or TripAdvisor review, increased guest expectations and the need to provide as good an F&B offer as any restaurant or bar, staff training is arguably more crucial in hotels than...

Staff training is the bedrock of good service

Training for consistency: restaurants

By Luke Nicholls

As those involved in training within hospitality have underlined in our previous article, developing staff can make a difference to consistency within a business, but if you don’t already have a training scheme in place it can be hard to know where to...

Investing in training staff at all levels can have multiple benefits for your business

Training for consistency: why it’s so important

By Emma Eversham

With one of the highest labour turnover rates in the UK (23 per cent), employers in the hospitality industry could be forgiven for thinking ‘why bother’ when it comes to investing in their staff.

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