Features

Make use of the latest technology to target your customers to see them happy and coming back for more

Hospitality technology: Engaging the customer after departure

By Emma Eversham

When a customer leaves your restaurant, hotel or pub your relationship doesn’t have to end there. Employ the right technology and you’ll not only have them returning, but potentially seeing an improvement to service when they do. 

It might not be a comprehensive dictionary for publicans, but our A-Z of Pubs and Bars is a handy guide on some of the key terms and trends in the fast-moving industry

The A-Z of Pubs and Bars

By Peter Ruddick

While publicans might not be faced with as baffling a list of acronyms as hoteliers or as driven by fashion as some restaurateurs, our handy A-Z glossary of key industry terms and trends is a must-read for those looking to make a few pounds from a few...

Improve your knowledge of current trends in the hotel sector and find out more about the terms those who work in it use with our handy A-Z guide

The A-Z of Hotels

By Emma Eversham

The hotel sector is awash with acronyms and exclusive terms that can sometimes be confusing. If you don't know your RevPAR from your GDS or you just want a brief overview of the market today, read this handy A-Z guide. 

This restaurant glossary of terms explains some of the key terms of the trade and rounds up some of the trends shaking up the UK industry

The A-Z of Restaurants

By Luke Nicholls

The restaurant sector is a busy place, full of operators large and small, formal and casual, corporate and independent, high-end and mainstream, which can make it hard to define. Here in our A-Z guide we summarise it in just 26 words, explaining some...

Our articles about Channel 4 show Hotel GB attracted huge interest

BigHospitality's 2012 look-back: Ping-pong and Hotel GB

By Emma Eversham

The fifth and final part of our 2012 look-back featuring our top 10 most-read stories of the year investigates the impact the Channel 4 show Hotel GB had on the industry and asks why the opening of bars with table tennis tables in has seemingly grabbed...

News articles about chicken restaurants were hot with BigHospitality readers this year

BigHospitality’s 2012 look-back: Chicken restaurants and pub food

By Emma Eversham

As we approach the end of the year we take a look-back at our most-read articles to find out what the hot topics were that got you clicking on and sharing in 2012. In our first instalment we look at the rise of the chicken restaurant and the evolution...

Brett Graham in the kitchen at The Ledbury (image courtesy of John Carey)

A day at The Ledbury: In the kitchen of the UK's best restaurant

By Joe Lutrario

What is it like working in a two Michelin star, multi award-winning restaurant? In recognition of its unprecedented National Restaurant Awards hat-trick, Restaurant magazine spends a day in Brett Graham's cramped basement kitchen and attempts to...

with price-sensitive diners booking later than ever, everyone can benefit from a few tips and ideas on how to boost spend through their food and drink offerings

Planning for Christmas 2012: Creating the perfect menu

By Luke Nicholls

It doesn't matter how much you've prepared,what events you’re running,or even if you’re thinking of doing something completely differentthis year, if you want to have yourself a profitable Christmas, the quality and variety of the food and drink...

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