From OTAs to changing technologies, the rise of mobile and the growing importance of social media, the hospitality sector is facing huge digital disruption. We have rounded up the latest digital news, trends and insight to help your business stay ahead of the curve.
Chef Adam Handling has branded online criticism as “unfair, frustrating, and personal", but has apologised for replying to a negative TripAdvisor review by saying the customer was an “imbecile” who should “stick to McDonalds”.
It was bound to happen: between the nation’s obsession with avocados, burgers, carb-free plans and gluten-free diets, an ‘avocado bun’ has finally arrived in London.
Marriott International's real-time social marketing initiative M Live is being launched in Europe following its success in its US, Asia Pacific, Caribbean and Latin American regions.
They have been trialled as servers and concierges in hotels, now robots are to enter the restaurant delivery market through a partnership between takeaway food delivery company Just Eat and Starship Technologies.
High-street burger chain Gourmet Burger Kitchen (GBK) has created a new avocado and bacon burger to celebrate the release of the new bacon and avocado keyboard “emojis”.
Better handling of online reviews left on sites such as TripAdvisor could provide a £2bn boost to the hospitality industry over the next decade, a new study claims.
