From OTAs to changing technologies, the rise of mobile and the growing importance of social media, the hospitality sector is facing huge digital disruption. We have rounded up the latest digital news, trends and insight to help your business stay ahead of the curve.
Hoteliers could be facing a tough battle to encourage guests to book rooms with them direct after a survey revealed that 76 per cent use online travel agents (OTAs) because they believe they will guarantee them the best rates.
The majority of Brits would welcome a ‘no phone zone’ in restaurants, and find it rude when others use phones during a meal, despite widely using them to post photos and updates themselves, according to a new poll.
A report by the House of Lords is calling for an urgent investigation into the way online platforms, such as online travel agents (OTAs) and reviews websites are allowed to operate to ensure greater transparency for consumers and fairer competition for...
Restaurants should treat their mobile website as they would treat the desktop version; that is the advice given by Google’s restaurant industry manager, Charlotte Sutton.
Online reviews have had a ‘massive’ impact on the hospitality industry, bringing with them a number of benefits, according to TripAdvisor’s director of partnerships, Gwanael Merlin.
TripAdvisor has launched an analytics dashboard for all hospitality businesses registered on its site, allowing them to track trends and create their own competitor sets.
UK-based mobile payments app Velocity has taken its 'first major step' in its plan for international roll-out by acquiring US mobile payments app company Cover Inc.
Fifty-five per cent of diners say that technology plays a vital role in the restaurant experience, according to a recent report, with online menus, reviews and apps having an increasing influence on where consumers choose to eat.
