Recruitment & training

With an estimated 236,000 extra jobs expected to be created in hospitality by 2015 there has never been a greater need to find the right people to fill them. Recruiting the right staff, developing their skills and retaining them is essential for a successful business, so it is important to know how to do it. Read about the latest trends in recruitment, top tips from experts and more here.

Hospitality leaders: Living Wage shows Government's 'contempt' for businesses

28-Jun-2016 By Sophie Witts

Hospitality leaders have criticised the Government’s ‘disgraceful’ decision to introduce the National Living Wage (NLW) without consulting businesses first.

WATCH: Andreas Antona on building great teams

17-Jun-2016 By Hannah Thompson

Chef and restaurateur Andreas Antona is best known for his high-end restaurants Simpsons and The Cross at Kenilworth, and is now opening Purecraft, a beer-and-food-focused group. He explains the secrets to creating successful teams

NLW has minimal impact on hospitality's recruitment plans

07-Jun-2016 By Emma Eversham

The introduction of the National Living Wage is having less of an impact on the recruitment plans of the majority of small businesses in the hospitality industry with 29 per cent actually increasing salaries to help retain staff.

Hospitality businesses forced to adapt roles to tackle skills shortage

31-May-2016 By Emma Eversham

Hospitality operators are being forced to set up their own development and training schemes and even adapt roles to fit around candidates’ strengths as a shortage of skills hampers recruitment plans.

Hawskmoor staff improve communication with British Sign Language training

26-May-2016 By Emma Eversham

Front-of-house staff at Hawksmoor's Spitalfields restaurant have been trained in British Sign Language (BSL) to enable them to better communicate with each other and with their deaf and hard of hearing customers.

People on the Move in Hospitality: May 2016

23-May-2016 By Sophie Witts

It's been another busy month in hospitality, with new appointments at Kew Gardens, aparthotel chain Roomzzz and the soon-to-expand beerhouse brand Pint Shop.

Culinary Ability Awards asks for industry support

18-May-2016 By Emma Eversham

The organiser of an initiative which gives people with disabilities the chance to test their hospitality skills in a commercial setting is looking for support from more independent restaurants following the success of its pilot event.

Leon boosts staff perks ahead of US expansion

09-May-2016 By Sophie Witts

Healthy fast food chain Leon is bucking the hospitality trend by boosting staff benefits ahead of plans to open in Amsterdam and the United States.

Tate Modern opening new restaurants in £260m extension

05-May-2016 By Sophie Witts

The Tate Modern is seeking 120 staff to work in five bars and restaurants as part of its new £260m extension.

The Chestnut Group launches training academy as business grows

04-May-2016 By Emma Eversham

The Chestnut Group, the owner of the Packhorse Inn in Moulton and The Rupert Brooke in Grantchester, has launched an in-house training academy to help equip staff with the skills they need to help the business grow.

Hospitality industry urged to be 'decent' over tipping report

03-May-2016 By Sophie Witts

Trade Union Unite has urged the hospitality industry to ‘do the decent thing’ and accept that staff should take home 100 per cent of their tips.

Government tipping report cautiously welcomed by hospitality groups

03-May-2016 By Hannah Thompson

Hospitality groups have welcomed the Government recommendations that restaurants and bars should not take deductions from staff tips, and that all tips left by customers should be collected directly by staff.

VIEWPOINT

Harry Cragoe of The Gallivant on why banning tips is good for business

22-Apr-2016 By Sophie Witts

Harry Cragoe, owner of The Gallivant restaurant with rooms in Camber, pays all his staff a minimum of £9 per hour and has launched the #toohiptotip campaign to ban service charges in restaurants. He believes more hospitality businesses need to use a similar...

Compass Group UK & Ireland: By 2020 50% of chef workforce will be female

20-Apr-2016 By Emma Eversham

Compass Group UK & Ireland is working to tackle the shortage of female chefs in the industry by pledging to have at least 50 per cent of its chef workforce made up of women by 2020.

Jason Atherton admits ‘bullying still needs to be addressed’ in hospitality

15-Apr-2016 By Hannah Thompson

Chef Jason Atherton – of sites including the Michelin-starred Pollen Street Social and City Social in the UK ‒ has said that bullying in restaurants is still an issue in today’s industry.