Delivering great service

Britain was ranked 14th in the world for its hospitality welcome recently, prompting the industry to take a hard look at its service standards, and whether it's doing enough to attract talent into front of house careers.

Social enterprise: Admiral Taverns wants its licensees to engage with customers using online platforms to ultimately drive sales

Admiral Taverns launches social media course for licensees

By Luke Nicholls

With social media tearing up traditional notions of marketing and sales in the pub industry, the UK's largest independent tenanted and leased company Admiral Taverns has launched a new course to help its licensees implement tools and campaigns through...

The competition is designed to inspire a new generation of young people to make a professional career out of front-of-house hospitality

Gold Service Scholarship returns for 2014

By Luke Nicholls

The Gold Service Scholarship, which launched last year in a bid to inspire more young people to take up a career in front-of-house hospitality, is back for 2014, with a number of industry greats on the lookout for the next star of service. 

Top tips: A New York restaurant has asked diners to refrain from tipping - it has sparked a debate on the benefits, or otherwise, of banning tipping

Tipping Point: Should UK restaurants ban tipping?

By Peter Ruddick

UK restaurateurs and front-of-house staff have slammed the decision of a New York restaurant to outlaw tipping, calling the move 'ridiculous' and one that should not be adopted by venues on this side of the pond.

The Hoxton Hotel's new PAD system shows disabled customers access points and facilities available before their visit

Hoxton Hotel brings disability facilities to life online

By Luke Nicholls

The Hoxton Hotel in Shoreditch has signed up to a new service that ‘gives peace of mind to people with mobility issues’ by offering a pictorial journey through the venue online, highlighting the disabled facilities available in all of its public areas...

The 11-bedroom Lauriston Court Hotel was named the World's Best Hotel for Service and came sixth in TripAdvisor’s Best Bargain hotel in the World category

World’s Best Hotel for Service reveals secrets to success

By Luke Nicholls

The co-owner of Lauriston Court Hotel in North Wales has advised fellow hoteliers they should engage more with their guests if they want to encourage positive reviews and repeat custom, after her business was named the World’s Best Hotel for Service in...

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