Service

Delivering great service

Britain was ranked 14th in the world for its hospitality welcome recently, prompting the industry to take a hard look at its service standards, and whether it's doing enough to attract talent into front of house careers.

Eighty-nine per cent of diners claim that a slow payment process has 'ruined' their dining experience

Restaurants leave customers playing the waiting game

By Luke Nicholls

More than half of UK diners believe that speed of payment is now a more important issue for a restaurant to address than the quality of food, with 89 per cent claiming that slow payment has ruined their evening.

Wadworth chef John Furby (left) with catering development manager Scott Ferguson

Wadworth opens cookery school to improve pub food quality

By Luke Nicholls

Family brewers Wadworth has opened the Wadworth Brewery Cookery School, providing training to members of its managed houses and tenanted pubs, in a bid to raise the food standards across its entire estate.

IoH's new guide helps provides performance management tips for hospitality businesses

IoH launches hospitality management guide

By Lorraine Heller

The Institute of Hospitality has released a new educational guide that aims to provide managers in pubs, restaurants and hotels with key tips and advice on how to manage and motivate their staff.

People 1st hopes to extend its training programmes to the travel sector

People 1st merger to align hospitality and travel training

By Lorraine Heller

The hospitality skills training group People 1st is considering a merger with its counterpart for the UK transport sector, GoSkills, in an effort to pool reduced resources and streamline customer service training efforts.