Britain was ranked 14th in the world for its hospitality welcome recently, prompting the industry to take a hard look at its service standards, and whether it's doing enough to attract talent into front of house careers.
More than half of UK diners believe that speed of payment is now a more important issue for a restaurant to address than the quality of food, with 89 per cent claiming that slow payment has ruined their evening.
Family brewers Wadworth has opened the Wadworth Brewery Cookery School, providing training to members of its managed houses and tenanted pubs, in a bid to raise the food standards across its entire estate.
Britain’s front of house staff lack the professionalism and respect found in the kitchen because ‘there are little to no service training schools’, Tim Zagat, co-founder of the eponymous restaurant guide has said.
The hospitality skills training group People 1st is considering a merger with its counterpart for the UK transport sector, GoSkills, in an effort to pool reduced resources and streamline customer service training efforts.