Britain was ranked 14th in the world for its hospitality welcome recently, prompting the industry to take a hard look at its service standards, and whether it's doing enough to attract talent into front of house careers.
Sommeliers at that The Duck in Bray have scooped up the top three awards in the Chaîne des Rôtisseurs’ National Young Sommelier of the Year competition, held this week.
Michel Roux’s Service TV programme has put front-of-house on the map, but how can the hospitality sector sustain this momentum? BigHospitality takes a look at steps that can be taken to help raise the profile of a career in service.
Jules Murray, of sales and customer service consultants Spider on the Wall tells BigHospitality how restaurants, pubs and hotels can measure customer service in the most cost-effective and beneficial way.
The Savoy Educational Trust has pumped almost £60k into education and training initiatives in the UK hospitality sector with the aim of boosting college efforts in the face of university budget cuts.
Restaurant magazine’s Stefan Chomka joins the front-of-house team at Galvin at Windows for a glimpse into the service secrets of the Michelin-starred restaurant.
March is BigHospitality’s Service feature month. Every Monday we’ll be looking at front of house service in the UK. What constitutes good service, and how can the industry help attract more young talent into front of house careers?
The Master Sommelier has been Hotel du Vin’s director of wine for 15 months, and previously oversaw the wine offer at Gordon Ramsay Holdings for eight years. He recently appeared on Michel Roux’s Service programme for BBC2, and is now concentrating on...
Raymond Blanc has set the benchmark for the UK hospitality sector for decades, with many chefs and waiters benefiting from his Oxfordshire hotel and restaurant Le Manoir aux Quat’Saisons’ inspirational development and training practices.
The Academy of Food and Wine Service has launched a training framework that it hopes will continue the momentum created by the BBC2 series Michel Roux's Service, which aimed to raise the profile of front-of-house careers.
The celebrity chef and owner of Le Gavroche recently opened Roux at the Landau with father Albert, following the launch of Roux at Parliament Square earlier this year. He made his TV mark on BBC’s Masterchef: The Professionals in 2008, but is now fronting...
Michel Roux Jr has taken a break from promoting chef careers on Masterchef: The Professionals to present a new TV show aiming to raise the profile of front-of-house careers instead.
UK sporting venues such as Twickenham Stadium and Royal Ascot have signed up for a customer service programme introduced last year by People 1st to train hospitality staff ahead of the Olympics.
