Trends & analysis

Trends & analysis

Our latest trends analysis and advice from industry experts 

Teching advantage: All-in-one apps can be targetted at customers before, during and after their visit

Customer-focused technology: Complete control

By Luke Nicholls

So you’ve enticed your customer with an efficient mobile booking service and wowed them with portable EPoS devices and super-fast Wi-Fi. In the third part of this special feature, we look at how you can use technology to encourage that customer to visit...

From mobile ordering to mobile POS systems and the provision of Wi-Fi, technology is has a big impact on customer experience

Customer-focused technology: Smart experiences

By Carina Perkins

In the second of our three-part focus on technology in hospitality, we look at how mobile technology can be used to improve customer experience from the moment they walk in the door.

Mobile minds: customers now expect to be able to research, book and pay for services online

Customer focused technology: Going mobile

By Carina Perkins

Mobile technology offers the chance to completely revolutionise the customer experience, with clear benefits for business. In the first of this three-part focus on technology in hospitality, we look at the meteoric rise of mobile, and how operators can...

Easy payment is just one way that restaurants and bars can attract visiting customers, says Dave Hobday

Ask the Expert

How to maximise trade from overseas visitors

By Dave Hobday

More overseas visitors are coming to the UK than ever before, and their rich new cultures are changing the shape of the UK events calendar. Here, Dave Hobday, managing director of WorldPay UK, argues that the hospitality industry must up its game, offering...

Swish kit: Whether its a fully bespoke range or just a smaller piece of kit your after, this photo gallery should help

Equipping your kitchen: The latest products in pictures

By Luke Nicholls

From large bespoke oven ranges to small salamander grills, chefs' requirements' for their perfect kitchen are often as varied and fanciful as they are mind-blowingly expensive. But hopefully this picture guide of 15 of the hottest pieces of...

There are numerous questions you should be asking yourself when on the hunt for a new bit of kit

Equipping your kitchen: a buyer's guide

By Luke Nicholls

How much should I spend? How long should it last? Do I even really need one? These are the questions every chef and restaurant operator will be asking when on the hunt for a new bit of kitchen kit. Here are BigHospitality’s top 15 tips on what to look...

Letting diners have a glimpse of what they can find inside the restaurant and working out how you want them to move through the space are all aspects you should consider for the design of your restaurant says Andy Ince

ASK THE EXPERTS

How to design a welcoming restaurant

By Andy Ince

Competition in the dining-out market grows stronger every year, so how can you ensure your restaurant is visited and continues to be visited by customers? While food, drink, service and price are key, the design you choose for your restaurant can also...

Steve Clarke of the Brilliant Laundry Group gives his top five tips to best managing the laundry in your hospitality business

ASK THE EXPERTS

How to manage your hotel, restaurant and pub laundry

By Steve Clarke

With the start of the new year Steve Clarke of the Brilliant Laundry Group gives his advice on how best hoteliers, restaurateurs and publicans can manage their laundry service. 

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