FAQ

For Readers

How do I sign up to your newsletters?​​

Click here​ to subscribe to any of our free e-mail newsletters.

How do I manage my subscriptions?​​

Click here​ and fill in your email address. You will receive an email containing a link to access your account and manage your subscriptions.

How do I unsubscribe?​​

You can unsubscribe directly using the link located in the footer of our newsletters.

Alternatively, you can click here to manage your subscriptions​ . You will need to fill in your email address first to receive an email containing a link to access your account. Once you have access to your account, uncheck the box next to the newsletter you wish to unsubscribe from and submit.

Should you face any difficulty unsubscribing, please get in contact with our IT support team via our contact page here​.

I haven’t received my confirmation email​​

You can resend the confirmation email via this link here​ . Just pop your email address into the text field, click next and this will prompt another confirmation email.

If you still have not received the confirmation email, add us to your ‘safe senders’ list by adding ‘newsletter@bighospitality.co.uk’ to your contact list. 

If you have tried the above and are still not receiving our newsletters, please get in contact with your mail administration team (see below) or click here to contact our IT support team​ and fill out the form.

Why do I have to click on the confirmation email to start receiving newsletters?​​

BigHospitality.co.uk​ strictly conforms to a double opt-in policy for newsletter subscriptions. This is an additional security step to ensure we have your consent to send you emails. By clicking on the link in the confirmation email, we make sure that you are the person willing to receive our newsletters.

I have confirmed my subscription through the confirmation email but I haven't received a newsletter yet​​

There could be several reasons behind this

  • Your mailbox may have reached its size limit. Ensure your inbox has enough space to receive incoming emails.
  • The newsletter may have gone into your ‘junk’, ‘spam’ or ‘clutter’ folder. If you find our newsletter in any of these folders, please add ‘newsletter@bighospitality.co.uk’ to your contacts in order to whitelist all future newsletters from us and to ensure they arrive directly in your inbox
  • If you have tried the above and are still not receiving our newsletters, please get in contact with your mail administration team (see below) or click here to contact our IT support team​ and fill out the form.

I am no longer receiving your newsletters despite being subscribed​​

Please see above for information on how to ensure you receive our newsletters

How do I whitelist your newsletters?​​

To ensure our newsletters are delivered directly to your inbox, please add ‘newsletter@bighospitality.co.uk’ to your contact list.

I’ve followed your whitelisting instructions and am still not receiving your newsletters​​

If available, please consult with your company’s mail administration/ technical support team for further assistance. Information for mail administrators can be found below. For other cases, please get in contact with our IT support team via the form here​ .

For Mail Administrators

What domains should be whitelisted?​​

We send newsletters and E-Blasts from the following domains:

  • newsletter@bighospitality.co.uk
  • marketing1.william-reed.com
  • marketing2.william-reed.com
  • marketing3.william-reed.com
  • marketing4.william-reed.com

We also employ methods such as SPF and DKIM to make every effort to assert the legitimacy of emails we send.