The success of the Soho House Group, according to operations director Martin Kuczmarski, relies on staff giving guests everything they want – within reason, of course
The Clapham House Group surprised everyone by calling the downturn early. But the resulting changes the company made to its business strategy have paid off, says its chief executive Paul Campbell
Catering company Rhubarb has opened its first restaurant and its at Heathrows T3. BigHospitality went along to see how it is performing in an environment dominated by established high street operators
Henry Dimbleby and John Vincent set up fast food chain Leon after spotting a gap in the market. And they’ve got some pretty ambitious plans, including going worldwide.
An extraordinarily loyal customer base coupled with increased investment in staff will help YO! Sushi ride out the current economic storm, says its chief executive Robin Rowland.
Other brands have tried and failed but Wagamama chief executive Steve Hill believes his cult noodle chain company has what it takes to succeed in the States
