Videos

In Operation with...Coast to Coast

24-Feb-2016 By Emma Eversham

BigHospitality visits Coast to Coast, The Restaurant Group's American restaurant chain, to find out how it operates and what is behind its success our latest In Operation with... video. 

Allan Pickett on Piquet and working with the Galvin brothers

17-Feb-2016 By Liam Garrahan

Allan Pickett, chef patron and owner of French restaurant Piquet, has seen it all in the kitchen and is hoping that his experience of working with the Michelin-starred Galvin brothers can lead to success in his solo ventures.

First Look: Galvin HOP

27-Jan-2016 By Liam Garrahan

BigHospitality takes an exclusive First Look at Galvin HOP, the brand new pub concept from the Michelin-starred Galvin Brothers, which opens today in Spitalfields, London, following a soft launch period.

First Look: Inamo Covent Garden

13-Jan-2016 By Sophie Witts and Liam Garrahan

Tech-driven restaurant Inamo re-located its St James's site to Covent Garden last week and BigHospitality was one of the first to see it.

Service hiccups: Gold Service Scholarship finalists 2015

22-Dec-2015 By Liam Garrahan

Everyone can have a bad day every now and then, as the Gold Service Scholarship finalists have been discussing. In the latest in our Spotlight on Service campaign, we reveal to you some of the moments that left the best in the business rather red-faced.

SPOTLIGHT ON SERVICE

Raymond Blanc: Service is no longer about servitude

09-Dec-2015 By Emma Eversham

As part of our Spotlight on Service series we speak to chef Raymond Blanc OBE for his views on life front-of-house. 

German Gymnasium: Behind the scenes at D&D London’s latest restaurant

02-Dec-2015 By Stefan Chomka (Video by Liam Garrahan)

With the opening of the vast German Gymnasium in King’s Cross as well as a revamp of a number of its most recognisable sites, D&D London has smartened up its act.

SPOTLIGHT ON SERVICE

Service Tips: Gold Service Scholarship finalists on how to give great service

25-Nov-2015 By Liam Garrahan

With our spotlight firmly on service and front of house we asked the finalists of the 2015 Gold Service Scholarship for their best tips for delivering great service.

SPOTLIGHT ON SERVICE

The Clove Club: How service makes the Michelin-starred restaurant tick

18-Nov-2015 By Liam Garrahan

As BigHospitality’s Spotlight on Service campaign gets underway, we chat to the Clove Club’s Johnny Smith about how personalised service at the restaurant improves the guest’s experience.

English lamb: How to make more of it on your menu

09-Nov-2015 By Emma Eversham

Recent consumer research carried out by Agriculture and Horticulture Development Board (AHDB) Beef & Lamb found that diners love the taste of lamb, yet increasingly they are finding the meat difficult to locate on menus when eating out.

ASK THE EXPERTS

How to balance hospitality and technology

02-Nov-2015 By Liam Garrahan

Adrian Valeriano, vice president UK of OpenTable tells us how you can get the most from the latest innovations in the world of technology.

In Operation with...Foxlow

29-Oct-2015 By Emma Eversham

Hawksmoor co-founder Will Beckett talks to BigHospitality about the company's recently launched neighbourhood restaurant offering Foxlow and the ethos behind it for our fifth In Operation with... video. 

No show, no refund: The Clove Club on going ticketed

27-Oct-2015 By Liam Garrahan

The Clove Club has been running a ticketed system since April in an attempt to combat no-shows and the system is paying off according to its co-owner Daniel Willis.

James 'Jocky' Petrie on improving innovation at The Gordon Ramsay Group

21-Oct-2015 By Emma Eversham & Liam Garrahan

Following his recent appointment as group executive development chef at the Gordon Ramsay Group, BigHospitality caught up with James 'Jocky' Petrie to find out more about the work he's doing there. 

Video Diary

Gold Service Reward trip: Bordeaux 2015

13-Oct-2015 By Liam Garrahan

The Gold Service Scholarship has awarded some of the best young front of house staff in the country with a trip to the French wine destination Bordeaux. BigHospitality joined the group to get a taste of the region.