Advice

How to gain customer insights from Wi-Fi

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How to gain customer insights from Wi-Fi

By Gavin Wheeldon

Gavin Wheeldon, CEO of Purple, discusses the golden opportunity for owners and marketers in the hospitality industry to use insights gained when customers log into their Wi-Fi through a form or social media.

Use customer data captured at busy times to help drive trade at quieter ones

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How to capture customer data to benefit the business

By Olivia Fitzgerald

With the festive season behind us, Olivia Fitzgerald of LiveRES, talks hospitality operators through the ways they can use customer data captured at Christmas to benefit business in the year ahead. 

Eight ways to boost direct bookings to hotel websites

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Eight ways to boost direct bookings to hotel websites

By Tom Beasley

Tom Beasley, founder and CEO of Wired Media gives advice to hoteliers looking to boost direct bookings through their own websites and includes design tricks to help increase direct enquiries. 

How to create the perfect Christmas cheeseboard

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How to create the perfect Christmas cheeseboard

By Adam Robery

Adam Robery, business director at The Rustic Cheese Company, gives his top tips for restaurants looking to put together a cheeseboard this Christmas, listing a range of options for different budgets. 

Catering for events requires meticulous planning, says Goodwood Estate's executive chef Darron Bunn

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How to cater for large groups during the festive season

By Darron Bunn

Darron Bunn, executive chef at the Goodwood Estate in West Sussex - home to events like The Festival of Speed, as well as restaurants, a hotel and private members’ club – gives his top tips for catering for large parties over the festive season.

How to deal with blacklisted guests

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How to deal with blacklisted guests

By Mark Ellis

Mark Ellis of online booking specialists Welcome Systems gives his top tips for hospitality businesses trying to deal with unwelcome guests. 

Attract guests from all over the globe, tailor your business to their requirements and gain their loyalty

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How to personalise the hospitality experience for different nationalities

By Joel Brandon-Bravo

With the UK benefiting from an uplift in visits from international travellers Joel Brandon-Bravo of Travelzoo discusses why and how hospitality businesses can personalise the experience for international guests to help build loyalty from all markets. 

10 ways to respond to online reviews

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10 ways to respond to online reviews

By RJ Friedlander

ReviewPro CEO and founder RJ Friedlander gives his 10 top tips for hoteliers and restaurateurs responding to online reviews.

Avoid long queues forming in your restaurant with CST's top tips

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Four ways to manage a restaurant queue

By Ashley Sheppard

Ashley Sheppard, commercial director at Call Systems Technology (CST), gives restaurant operators tips on how to handle queues. 

How to make your hospitality business pet-friendly

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How to make your hospitality business pet-friendly

By Jennifer Stevens

Jennifer Stevens, co-founder of Pet-Fi, a website designed to connect dog-owners with pet-friendly hotels and restaurants, shares her top tips to making your business more appealing to this market. 

How to create a tea menu

How to create a tea menu

By Tom Price

To help restaurants, hotels and pubs capitalise on growing interest in specialist teas, JING's senior tea buyer Tom Price shares his top tips to creating the perfect tea menu. 

10 tips for successful al fresco dining

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10 tips for successful al fresco dining

By Steven Pike

Steven Pike, managing director of guest experience management company HospitalityGEM, gives his top 10 tips to hospitality operators looking to make a success of their al fresco dining. 

Five steps to choosing the right tableware

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Five steps to choosing the right tableware

By Valda Goodfellow

Choosing the right tableware for your restaurant is a major decision and can be a big investment. Ensure that investment works for you and your business by following these five top tips from Goodfellows managing director Valda Goodfellow.

Follow this checklist before you hit the play button. Thinkstock.

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What you need to know about playing music in your hospitality business

By Sarah Mitchell

Music has the ability to create an atmosphere that can contribute to a fun and enjoyable experience in your restaurant, hotel or pub, but before you hit the play button, follow this checklist from Sarah Mitchell at PPL to ensure you're going about...

It's not all about the meat. There are many ways chefs can rejuvenate and differentiate their menus with innovative vegetarian dishes.

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How chefs can better serve vegetarians and vegans

By Tony Naylor

For National Vegetarian Week (16-22 May) , Restaurant magazine columnist Tony Naylor suggests 10 ways chefs can improve their offering for vegetarians and vegans. 

How to cater for customers following gluten-free diets

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How to cater for customers following gluten-free diets

By Kathryn Miller

On the first day of Coeliac UK Awareness Week, Coeliac UK's head of food policy Kathryn Miller, outlines the practical steps hospitality operators can take to cater for customers following a gluten-free diet. 

Remember the business traveller may be looking to do more than attend meetings and conferences

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How hotels can tap into the bleisure market

By Mark Anderson

As more corporate guests decide to extend their stay in many hotels for a leisure break, Mark Anderson, deputy manager of the Royal Garden Hotel in Kensington, London, gives his top tips to tapping into the 'bleisure' market. 

Thinking of taking the plunge and adding a spa to your hotel? Read Alistair Johnson's tips first

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What to consider when adding a spa to your hotel

By Alistair Johnson

Adding a spa to your hotel business is guaranteed to get people talking about you, but it’s easy to lose sight of the target - to increase your customer offering and your revenue, says SPA Creators managing director Alistair Johnson. Here he shares five...

Hospitality is particularly vulnerable to data breaches, but there are steps you and your business can take to protect it from cyber crime. Photo: Thinkstock/istock/BrianAJackson

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How to protect your hospitality business from cyber crime

By Oliver Pinson-Roxburgh

Oliver Pinson-Roxburgh, systems engineering manager for EMEA at Trustwave, looks at some of the steps hospitality business owners can take to protect their hotels, restaurants and pubs from the increasing risk of cyber crime. 

For National Apprenticehip Week HIT Training talks through the steps employers can follow to hire an apprentice

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What to consider when hiring an apprentice

By Jill Whittaker

At the start of National Apprenticeship Week 2016 Jill Whittaker, managing director of HIT Training discusses considerations for hospitality businesses when hiring an apprentice. 

How to make a five star hotel family-friendly

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How to make a five star hotel family-friendly

By Mark Anderson

Mark Anderson, deputy general manager of Kensington’s Royal Garden Hotel, discusses the challenges and benefits of being both five-star and family friendly. 

Ensure you account for everything when you value your business, says NFL Mutual's Darren Seward

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How to value your hospitality business correctly

By Darren Seward

Darren Seward, hospitality specialist at commercial insurer, NFU Mutual, discusses the importance of valuing the business assets of a pub, hotel and restaurant correctly. 

What you should know about accepting payments from customers from abroad

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What you should know about accepting payments from customers from abroad

By Gino Ravaioli

Gino Ravaioli, chairman of the DCC Forum, a group of 5 international companies which works in the Dynamic Currency Conversion (DCC) and financial services sector, talks through the options hospitality businesses now have when taking payments from overseas...

Photo; Thinkstock/Monkeybusinessimages

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How to safeguard your hospitality business against flooding

By Sandra Jones

Sandra Jones, a partner at law firm Weightmans, advises owners of restaurants, hotels and pubs on how to protect their businesses from flooding and gives tips on what to do if you have been affected. 

How music can benefit your hospitality business

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How music can benefit your hospitality business

By Nick Chambers

Nick Chambers of PlayNetwork, a provider of entertainment media for businesses, looks at how choosing the right music for your hotel, restaurant or pub, can benefit your business.

How to get your head around SEO

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How to get your head around SEO

By Tom Beasley

Tom Beasley, founder and CEO of Wired Media gives advice to hoteliers looking to take control of the SEO (Search Engine Optimisation) for their websites.

How to dress your hospitality venue for Christmas

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How to dress your hospitality venue for Christmas

By Debbie Lakin

Debbie Lakin, senior designer at commercial interiors company Hunter Patel Creative Group, offers her top tips to making your hotel, restaurant or pub look suitably festive this Christmas.

How to improve dwell time in your restaurant

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How to improve dwell time in your restaurant

By Ashley Sheppard

Ashley Sheppard, commercial director at Call Systems Technology (CST) provides seven top tips on how to increase dwell time in restaurants and help drive loyalty.

Adrian Valeriano, vice president UK of OpenTable

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How to balance hospitality and technology

By Liam Garrahan

Adrian Valeriano, vice president UK of OpenTable tells us how you can get the most from the latest innovations in the world of technology.

How hotels can remain compliant following CMA ruling on OTA rate parity

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How hotels can remain compliant following CMA ruling on OTA rate parity

By Charles Livingstone

Following last month's decision by the Competition Markets Authority (CMA) to close its investigations into rate parity agreements between hotels and online travel agents (OTAs), Charles Livingstone, a partner at law firm Brodies LLP, gives his top...

Eight ways to protect your alcohol licence

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Eight ways to protect your alcohol licence

By Robert Botkai

With the busy festive season upon us, Robert Botkai of Winckworth Sherwood recaps the law around the sale of alcohol to ensure operators can protect their licences. 

Looking to leave your existing site and assign the lease to another business owner? Follow Paul Davey's six steps to assigning a lease first to avoid any frustrations

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Six steps to assigning a restaurant or pub lease

By Paul Davey

Paul Davey, managing director of Davey Co, talks through how restaurant and pub owners can assign the lease on their properties if they want to move on. 

Guy Arnold says there is never a 'bad review'

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How to turn a negative review into a positive experience

By Guy Arnold

Guy Arnold, managing director of Sales Through Service, shares his four top tips to avoiding negative reviews of your business online and suggests how to turn them into a positive experience if you do.

Gregor Ritchie gives advice on where to start if you want to create the perfect luxury venue

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How to create an 'upscale' five star hotel

By Gregor Ritchie

Gregor Ritchie, principal at Optimum Hotel & Leisure Management, co-founder and head of consultancy at Exclusive Hotel Management and member of Hospitality Experts, gives his advice on undertaking strategic planning of businesses and upgrading properties...

The planning process for country houses is now more complex, involving the landscape, trees and ecology says Nick Childs. Photo: Thinkstock/iStock/iSidhe

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How to secure planning to convert a country house into a hotel

By Nick Childs

Nick Childs, founding partner of Childs & Sulzmann Architects and member of the Hospitality Experts, gives advice on obtaining planning permission to convert country houses or other historical buildings into hotels.

What are legal tip policies?

Five tips for managing tips

By Emma Eversham

With tipping practices back in the spotlight, BigHospitality speaks to Lydia Christie, senior associate at law firm Howard Kennedy who suggests five ways restaurant groups can check that their policies are legal and fair. 

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