Opinion

Personalisation is a valuable revenue booster for hospitality businesses Zonal CGA report

Comment: Are you ready to get personal?

By Olivia Fitzgerald

Personalisation has been shown to be a valuable revenue booster, but are hospitality businesses making the most of the opportunity?

Restaurants and landlords should agree terms on rent repayments before the need for arbitration

Taking the arbitrary out of arbitration

By Duncan Lillie

Arbitration between landlords and tenants might offer finality, but agreeing terms for the repayment of rental arrears before it gets to this is in everybody’s interest.

New London developments are a capital idea

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New London developments are a capital idea

By Nick Weir

London developers are giving millennials a new choice of affordable areas to live, work and play - and fresh opportunities for hospitality as a result.

Harry Cragoe of The Gallivant on why banning tips is good for business

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Harry Cragoe of The Gallivant on why banning tips is good for business

By Sophie Witts

Harry Cragoe, owner of The Gallivant restaurant with rooms in Camber, pays all his staff a minimum of £9 per hour and has launched the #toohiptotip campaign to ban service charges in restaurants. He believes more hospitality businesses need to use a similar...

Brett Redman of Jidori on the Japanese cuisine explosion

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Brett Redman of Jidori on the Japanese cuisine explosion

By Liam Garrahan

Brett Redman’s Japanese venture, Jidori, follows the trend set by its sister restaurants, Elliots and The Richmond, by being vastly different to each other, yet following the same principles of serving quality produce cooked over a wood or charcoal grill....

Dave Pigram is a big believer in the health benefits of superfoods which he weaves into his menu at Waterleaf Restaurant in Kent

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Chef Dave Pigram on integrating superfoods into menus

By Emma Eversham

With superfoods predicted to be a growing trend for menus BigHospitality speaks to Dave Pigram, head chef at The Waterleaf Restaurant at Reynolds Retreat in Kent, about how he is using them in his menus and why they can be beneficial to health and business.

Kevin Tickle, who grew up in the country, says foraging is a way of life for him, not a trend

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Chef Kevin Tickle on why foraging is not a trend

By Michelle Perrett

Former Rogan & Co head chef Kevin Tickle will head up the food offer at Forest Side hotel in Grasmere when it opens in September. Here he talks about his plans and why foraging, for him, is more than just a trend. 

Andrew Scott of Scott Hospitality Services gives his tips for success

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Andrew Scott of Scott Hospitality Services gives his tips for success

By Michelle Perrett

Andrew Scott of Scott Hospitality Services started working as a kitchen porter at the age of 13. Now, 27 years later he runs coffee shop brand Heaven Scent, Kinnairds restaurant at Knockhill Racing Circuit, a vending business, wedding company and an event...

Josh Wyatt, partner at Patron Capital, Generator's primary investor

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Josh Wyatt on Generator and the transformation of hostels

By Melodie Michel

Josh Wyatt is a partner at Patron Capital, Generator’s primary investor. He talks about innovations within the hostel world and how the sector is now the 'next major asset class in hospitality'.

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Even Frydenberg on Aloft and mid-scale hotels’ need for change

By Melodie Michel

Even Frydenberg is senior vice president of operations for Western Europe and global initiatives at Starwood Hotels & Resorts Worldwide. He talks to BigHospitality about the Aloft brand and how mid-scale hotels need to change to remain competitive.

Graham Corfield is the UK managing director of Just Eat

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Graham Corfield on Just Eat and allergen labelling

By Melodie Michel

Graham Corfield is the UK managing director of Just Eat. He tells BigHospitality what impact the upcoming allergen labelling regulations are having on restaurants.

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Charles Scudamore on HCP and the UK hotel market

By Carina Perkins

Charles Scudamore is the principal and founder of Hetherley Capital Partners (HCP), a specialist hotel real estate investment and asset management firm, based in London. He talks BigHospitality about the current state of the UK hotel investment market...

Will Thompson founded all-day Italian concept Vivo with his brother Ben.

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Will Thompson on Vivo and the rise of all-day dining

By Carina Perkins

Will Thompson opened Italian café and bar Vivo on Islington's Upper Street with his brother Ben. He talks to BigHospitality about Italian food culture, the rise of all-day dining in London, and how restaurants can benefit from a more casual approach.

Eric Partaker (left) with business partner Dan Houghton

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Eric Partaker on Chilango and spearheading a new funding route for SMEs

By Melodie Michel

Eric Partaker is the co-founder of Chilango, the Mexican chain that has raised £1.8m via a mini-bond hosted on crowdfunding platform Crowdcube. He talks to BigHospitality about the success of this initiative and why crowdfunding is a great alternative...

Ian Daniels, Business development director at City Marque

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Ian Daniels on City Marque and the evolution of serviced apartments

By Melodie Michel

Founded in 2009, City Marque now runs nearly 200 serviced apartments across the capital. The company started outsourcing some of its front office operations in the Philippines three year ago and now has 60 per cent of its 80-strong staff based in Manila....

Property of the week

The Hazeldene Hotel

- Tenancy

The Hazeldene Hotel is opposite the Famous Blacksmiths Shop in Gretna Green. With 11 letting rooms, it is in a prime location to offer fantastic...

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