Trends & Reports

Trends & Reports

Analysis of all the latest consumer trends and industry reports to help you operate your business more effectively.

Diners have noted discretionary service charges as their biggest bugbear

Discretionary service charges deter would-be diners

By Becky Paskin

Mid-market independent and chain restaurants that ‘copy’ high-end establishments by automatically adding service charges to bills, are inadvertently putting diners off returning

Guests at The Isle of Eriska hotel have spent less on extras while away

Small hotels get boost from Brits and weak pound

By Emma Eversham

Half of the owner-managed hotels interviewed for the Good Hotel Guide report an 'excellent' year as Brits decide to holiday at home and Europeans take advantage of the weak pound

Melanie Sykes supported the first National Cask Ale Week this year

Cask ale continues to grow in popularity

By Emma Eversham

The author of a report out today suggests that cask beer can offer publicans a 'lifeline' out of recession as it increases its share of the on-trade beer market

Hotels are warned to keep a 'tight rein' on costs to help them get through the autumn

Autumn 'critical time' for hotels

By Emma Eversham

KPMG predicts that this autumn will be a critical period in the future success of the UK's hotel companies as summer holidays come to an end and corporate business remains slow

Hoteliers are more optimistic about next year

Hotel industry 'over the worst' predicts report

By Emma Eversham

A report by PricewaterhouseCoopers suggests that the hotel market has seen the worst of the recession and should see the speed of decline slow at the beginning of 2010

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