The Big Hospitality Conversation is to take place in Dundee later this month, with over 50 Scottish hospitality and tourism businesses expected to attend.
Everyone can have a bad day every now and then, as the Gold Service Scholarship finalists have been discussing. In the latest in our Spotlight on Service campaign, we reveal to you some of the moments that left the best in the business rather red-faced.
Drinking venues across the UK are performing badly in the fight against underage drinkers, according to research by Serve Legal, an independent auditing body of age-restrictive sales.
Taiwanese restaurant, Mr. Bao, is set to open its doors Peckham, London, with the aim of ‘breathing new culinary life and much-needed Asian flavours’ into the community.
Hilton Worldwide, along with the Department for Culture, Media and Sport, has announced the launched the Tourism Industry Council in the new Parliament.
Joint venture developers, Grosvenor Britain & Ireland (Grosvenor) and The Hongkong and Shanghai Hotels ltd. (HSH), have been granted planning permission to build The Peninsula London hotel on London’s Hyde Park Corner in central London.
Stock Burger Co., a new burger-centric bar and restaurant from hotel group InterContinental Hotels Group (IHG), is set to open in Brighton on 14 January.
Chefs at Red Hotels properties in Cornwall are to benefit from new shift patterns which will see them have two days off per week in an attempt to tackle the chef shortage and improve their work/life balance.
JD Wetherspoon has become the latest hospitality business to admit that some customer and staff data, including credit and debit cards, names, mobile phone numbers, email addresses, and dates of birth, has been accessed illegally by a third party.
Pizza Hut, has launched its first apprenticeship scheme which will see the company pledge 1,500 new apprenticeships across all of its restaurants over the next five years.
Almost two-thirds of the British public have opted to eat out on Christmas day to alleviate the stress of cooking on themselves and their families, according to a report by Bookatable, while the website has seen a 251 per cent increase in Christmas bookings...
With the opening of the vast German Gymnasium in King’s Cross as well as a revamp of a number of its most recognisable sites, D&D London has smartened up its act.
The Association of Licensed Multiple Retailers (ALMR) has asked the Government to consider the impact of the sugar tax on pubs and bars and that the tax alone is unlikely to tackle issues regarding obesity.
The Government Health Select Committee has urged MPs to take action and introduce a sugar tax on soft drinks, although it has expressed concerns that the hospitality industry could ‘absorb’ the tax instead of passing it onto consumers.
With our spotlight firmly on service and front of house we asked the finalists of the 2015 Gold Service Scholarship for their best tips for delivering great service.
BigHospitality rounds up a number of appointments across the hospitality sector including the arrival of a management team for Oxford’s first Hilton, The Robert Parker Collection and El Gato Negro.
In the next installment of our Spotlight on Service campaign, Malcolm Hendry, general manager of London’s five-star Hotel 41, explains why front-of-house employees are integral to creating a positive guest experience.
British restaurants are gearing up for bumper Thanksgiving sales as data from OpenTable demonstrates a significant boost in people dining out to celebrate the holiday over the past five years.
Giggling Squid, the Thai restaurant chain led by Andy Laurillard, is set to accelerate its expansion plans after confirming that the Business Growth Fund (BGF) has taken a significant minority stake in the business and investing £6.4m in the process,...
Sixteen hospitality businesses including the Macdonald Bath Spa Hotel, the Bath Pub Company, the Abbey Hotel and the Hilton Hotel, have signed up to support the Bath Hotel and Restaurant School in Bath, Somerset.
London-based restaurant group, D&D London, is continuing its expansion into the north of England with the announcement of a second opening in Leeds in late 2016.
Workforce development charity, People 1st, has launched a new campaign to help hospitality companies understand and prepare for 2016’s apprenticeship shake-up, while benefiting from greater staff retention and profitability.
The Clove Club has been running a ticketed system since April in an attempt to combat no-shows and the system is paying off according to its co-owner Daniel Willis.
Restaurants should treat their mobile website as they would treat the desktop version; that is the advice given by Google’s restaurant industry manager, Charlotte Sutton.
Online reviews have had a ‘massive’ impact on the hospitality industry, bringing with them a number of benefits, according to TripAdvisor’s director of partnerships, Gwanael Merlin.
Birmingham has recorded record tourist figures in 2014 with 37.2m visitors to the city, making it the fastest growing regional tourist destination in the UK.
Restaurant and bar staff have to care about themselves and the customer in order to give good customer service, says Martin Wolstencroft, founder of Arc Inspirations.
Kent-based chef and restaurateur Matt Sworder will open a second The Corner House restaurant in Canterbury next year after acquiring the freehold of the city's The Flying House pub.
International hotel chain Radisson Blu Hotels and Resorts has announced its support for a police initiative to raise awareness of child sexual exploitation (CSE) in hotels, taxis and other businesses.
The Gold Service Scholarship has awarded some of the best young front of house staff in the country with a trip to the French wine destination Bordeaux. BigHospitality joined the group to get a taste of the region.
Star Pubs & Bars has announced a £3.7m investment into its properties in the Newcastle area by the end of 2015 and confirmed that the North East would be at the centre of its 2016 investment plans.
