Technology

The battle of the bookings: How hotels can work with, not against OTAs

The battle of the bookings: How hotels can work with, not against OTAs

By Hannah Thompson & Emma Eversham

As the industry gears up for two major hotel events in the next few weeks, experts have agreed that online travel agents (OTAs) may not be the ‘necessary evil’ they are made out to be, and may actually offer many features designed to help, rather than...

There are still misconceptions around how hotel bookings websites work with the majority of consumers believing OTAs will always give them the cheapest available rate

IHG: Travellers hold misconceptions about hotel bookings sites

By Emma Eversham

Hoteliers could be facing a tough battle to encourage guests to book rooms with them direct after a survey revealed that 76 per cent use online travel agents (OTAs) because they believe they will guarantee them the best rates. 

OpenTable app launches 'lickable' food pictures

APRIL FOOL

OpenTable app launches 'lickable' food pictures

By Emma Eversham

Online restaurant reservations provider OpenTable has unveiled new 'lickable' technology which allows diners to taste dishes from their favourite restaurants.

Hospitality is particularly vulnerable to data breaches, but there are steps you and your business can take to protect it from cyber crime. Photo: Thinkstock/istock/BrianAJackson

ASK THE EXPERTS

How to protect your hospitality business from cyber crime

By Oliver Pinson-Roxburgh

Oliver Pinson-Roxburgh, systems engineering manager for EMEA at Trustwave, looks at some of the steps hospitality business owners can take to protect their hotels, restaurants and pubs from the increasing risk of cyber crime. 

HMA is now part of HOSPA

Hotel Marketing Association partners with HOSPA

By Emma Eversham

The Hotel Marketing Association (HMA) has signed a management agreement with the Hospitality Finance, Revenue Management and IT Professionals Association (HOSPA) to provide hospitality marketing expertise to its membership. 

ALTAR Furniture's Great Tape tables is part of the Modern Nostalgia trend while Williams' Refrigeration's coldrooms shows how the kitchen is now theatre

Hotelympia 2016 identifies industry trends

By Emma Eversham

The growth of free-from food, de-formalised dining and the kitchen as theatre are some of latest trends in the hospitality sector that will be explored in more detail at Hotelympia 2016. 

VisitEngland Awards for Excellence finalists revealed

VisitEngland Awards for Excellence finalists revealed

By Liam Garrahan

VisitEngland, the national tourist board, has announced the finalists for its Awards for Excellence, paying tribute to businesses and individuals who are at the top of their game with customer service and practice.

Malissa Fraser, Chris Tonner and Scott Fraser of Cue Barbecue

Aberdeen restaurant relaunches as Cue

By Liam Garrahan

Aberdeen-based Beetroot Restaurants Ltd has announced the opening of CUE Barbecue, which replaces the company’s The Courtyard restaurant after a one-month renovation process.

NRB Top Fifty awards open for nominations

NRB Top Fifty awards open for nominations

By Liam Garrahan

The Northern Restaurant & Bar Top Fifty awards 2016 are now open for nominations, with the ceremony set to take place at the Northern Restaurant & Bar convention in Manchester on 15 March.

First Look: Inamo Covent Garden

First Look: Inamo Covent Garden

By Sophie Witts and Liam Garrahan

Tech-driven restaurant Inamo re-located its St James's site to Covent Garden last week and BigHospitality was one of the first to see it.

Michelin buys Bookatable

Michelin buys Bookatable

By Liam Garrahan

Michelin has completed the purchase of the online restaurant booking service, Bookatable, in a move to develop its online restaurant reservation market in Europe.

Big Hospitality Conversation set for Dundee

Big Hospitality Conversation set for Dundee

By Liam Garrahan

The Big Hospitality Conversation is to take place in Dundee later this month, with over 50 Scottish hospitality and tourism businesses expected to attend.

Seven hotel trends for 2016

Seven hotel trends for 2016

By Liam Garrahan

Huge company mergers, robot room-service, record-breaking occupancy figures and the announcement of the National Living Wage; 2015 was a busy year for the hotel sector, but what does 2016 have in store? BigHospitality casts an eye over the coming year.

Stanneylands Hotel bought for £4m

Stanneylands Hotel bought for £4m

By Liam Garrahan

Former Prima Hotels property, Stanneylands Hotel, has been bought by the owners of The Mere Golf Resort & Spa for £4.15m.

Scottish hotel performance slips in November

Scottish hotel performance slips in November

By Liam Garrahan

Scottish hotel performance showed a year-on-year decrease in November as occupancy and room rates across Edinburgh, Glasgow and Aberdeen tumbled, according to the latest LJ Forecaster Scottish Intercity Report.

Spotlight on Service

Service hiccups: Gold Service Scholarship finalists 2015

By Liam Garrahan

Everyone can have a bad day every now and then, as the Gold Service Scholarship finalists have been discussing. In the latest in our Spotlight on Service campaign, we reveal to you some of the moments that left the best in the business rather red-faced.

Heston’s dishes blasting into orbit

Heston’s dishes blasting into orbit

By Liam Garrahan

Heston Blumenthal is to create seven dishes for British astronaut, Tim Peake, which will be blasted into space to give him a flavour of home during his six-month mission on the International Space Station.

JD Wetherspoon admits data breach

JD Wetherspoon admits data breach

By Liam Garrahan

JD Wetherspoon has become the latest hospitality business to admit that some customer and staff data, including credit and debit cards, names, mobile phone numbers, email addresses, and dates of birth, has been accessed illegally by a third party.

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