Businesses within the hospitality industry are being urged to improve their service standards in time for the 2012 London Olympics as a survey reveals that nearly three quarters of people don't think they are good enough.
Britain may be the second most popular country in the world, according to the recent BBC World Service Country Rating Poll, but when it comes to delivering a warm, hospitable welcome, we rank just 14th.
The royal wedding between Prince William and Kate Middleton next year is expected to bring a two-year boost for hospitality operators, as tourists from across the globe flock to the UK ahead of the 2012 Olympic Games
The food revolution may have vamped up the UK's food offering but our customer service is still oceans apart from the United States, says Fay Maschler In 1917, a certain George M. Cohan wrote a song called Over There. The aim was to urge American...