Diners are more likely to talk about a bad experience than a good one

Service standards: Why is British service so poor?

By Becky Paskin

Britain may be the second most popular country in the world, according to the recent BBC World Service Country Rating Poll, but when it comes to delivering a warm, hospitable welcome, we rank just 14th.

Kate Middleton and Prince William will marry next year

Royal Wedding to provide two-year tourism boost for UK

By Becky Paskin

The royal wedding between Prince William and Kate Middleton next year is expected to bring a two-year boost for hospitality operators, as tourists from across the globe flock to the UK ahead of the 2012 Olympic Games

The Dove, Bury St Edmunds, East Anglian regional winner

CAMRA reveals 16 best British pubs

By Rachel Johnson

The Campaign for Real Ale (Camra) has named the 16 best real ale pubs in Britain in its yearly guide released today

Over 30m tourists are expected to visit the UK in 2010

UK tourism predicted to increase in 2010

By Becky Paskin

Britain’s weak pound is expected to drive an increase in tourism over 2010 with visitors to the UK predicted to spend more than £17bn


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