Busboy

Gold Service Scholarship announces 2018 semi-finalists

01-Nov-2017 By Sophie Witts

A waiter at The Fat Duck, a butler at The Savoy and a member of The Royal Household staff are among the 32 candidates to reach the semi-finals of the 2018 Gold Service Scholarship.

Jason Atherton: Sosharu to open in Shanghai, but Brexit has stalled future expansion

13-Jun-2017 By Sophie Witts

Jason Atherton is to open his Japanese concept Sosharu in Shanghai next year, but has warned that Brexit could put the brakes on his plans for further restaurants. 

Head waitresses earn 20% less than men

18-Oct-2016 By MCA Insight

Women dominate front of house roles, but their salaries are still lagging behind men, analysis from The Change Group has revealed.

First Look: Inamo Covent Garden

13-Jan-2016 By Sophie Witts and Liam Garrahan

Tech-driven restaurant Inamo re-located its St James's site to Covent Garden last week and BigHospitality was one of the first to see it.

Zapper app to double staff tips at 800 UK restaurants

28-Aug-2015 By Sophie Witts

Mobile payment company Zapper has announced it will double staff tips at the 800 UK restaurants which use its app on a monthly Zapper Waiter Day.

Tipping Point: Should UK restaurants ban tipping?

20-Jun-2013 By Peter Ruddick

UK restaurateurs and front-of-house staff have slammed the decision of a New York restaurant to outlaw tipping, calling the move 'ridiculous' and one that should not be adopted by venues on this side of the pond.

National Waiters Day: A day in the life of a maître d’ with Paulo de Tarso

19-Jun-2013 By Peter Ruddick & Luke Nicholls

To celebrate the first ever National Waiters Day, BigHospitality decided to discover a little bit more about one of the most important front-of-house restaurant roles - the maître d’. For this exclusive video we spent a morning with Bar Boulud's...

Call Systems Technology launches TrackSmart to eliminate table numbers

28-Feb-2013 By Peter Ruddick

TrackSmart, launched by Call Systems Technology (CST) on 1 January this year, is a tag-based system which monitors a customer's location eliminating the need for table numbers or loud calling.

Service standards: A day at Galvin at Windows

14-Mar-2011 By Stefan Chomka

Restaurant magazine’s Stefan Chomka joins the front-of-house team at Galvin at Windows for a glimpse into the service secrets of the Michelin-starred restaurant.

Pearls of Wisdom: Silvano Giraldin

28-May-2010 By Joe Lutrario

The celebrated maître d’ at Le Gavroche for 37 years now consults for Just Great Wine, the supplier of wines from small vineyards

Young Chef Young Waiter 2009 finalists revealed

18-Sep-2009 By Becky Paskin

The 16 finalists going through to compete in the last stage of the 2009 Young Chef Young Waiter competition, have been revealed

Beat the crunch: tips to ride the recession

05-Jan-2009 By Emma Eversham

BigHospitality reveals Restaurant magazines Thrifty 50 - top money-saving tips from industry experts to help businesses cut costs, make money and survive the downturn.

New book reveals life front-of-house

08-Aug-2008 By Emma Eversham

A warts-and-all account of one waiters experience working at two New York restaurants has been released in the UK.

Not all waiters make great restaurant managers

28-Aug-2007 By Restaurant

The transition from waiter to manager can be difficult, and although it takes extra effort … it is manageable Flush with the congratulations on your promotion, you scan your domain. It looks like table five haven't had their mains yet. Why .