Customer

How restaurant businesses are dealing with data and GDPR regulations

Managing the data deluge

By Stefan Chomka

The way hospitality businesses capture, store and use data is changing. How can operators use the mass of data they now collect rather than drown in it?

How to gain customer insights from Wi-Fi

ASK THE EXPERTS

How to gain customer insights from Wi-Fi

By Gavin Wheeldon

Gavin Wheeldon, CEO of Purple, discusses the golden opportunity for owners and marketers in the hospitality industry to use insights gained when customers log into their Wi-Fi through a form or social media.

Spotlight on service: How do you define good service?

SPOTLIGHT ON SERVICE

Spotlight on service: How do you define good service?

By Liam Garrahan, Emma Eversham

What is good service? Restaurant, hotel and pub operators often talk about making it a key focus of the business and how it is integral to its success, but how exactly do you define it?

Good & Proper Tea founder Emilie Holmes is now making her brand a permanent fixture in London

Tea’s time: Good & Proper Tea to open permanent site

By Emma Eversham

Loose leaf tea and crumpet concept Good & Proper Tea is set to open its first permanent site in London’s Shoreditch next week with the hope it will help establish the tea bar on the UK’s high streets.

Over-attentive waiting staff deter diners from leaving tips

Pushy waiters deter diners from leaving tips

By Melodie Michel

Over-attentive waiting staff has been named as the most irritating practice in British restaurants in a survey commissioned by restaurant critic Barry Verber.

Corporate travellers are increasingly adding personal days to their business trips

Infographic: Bleisure travel in 2014

By Carina Perkins

Serviced apartment operator BridgeStreet has created an infographic highlighting the key findings from its latest international Bleisure survey.

Joanne Barratt is QHotels' group operations manager

Joanne Barratt: Pearls of Wisdom

By Melodie Michel

QHotels’ group operations manager talks about how important a strong team culture is in maintaining excellent standards and achieving great results within the conference and events sector.

Steve Clarke of the Brilliant Laundry Group gives his top five tips to best managing the laundry in your hospitality business

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How to manage your hotel, restaurant and pub laundry

By Steve Clarke

With the start of the new year Steve Clarke of the Brilliant Laundry Group gives his advice on how best hoteliers, restaurateurs and publicans can manage their laundry service. 

Table usage can be updated on the till or in the iZone Tables application, saving time and avoiding confusion

Zonal launches EPoS table management solution

By Luke Nicholls

Electronic Point of Sale (EPoS) system provider Zonal is helping foodservice outlets overcome busy periods with a new one-stop product which it says will ‘transform the way operators manage wait times, meal stages and table-turn times’.

Eighty-nine per cent of diners claim that a slow payment process has 'ruined' their dining experience

Restaurants leave customers playing the waiting game

By Luke Nicholls

More than half of UK diners believe that speed of payment is now a more important issue for a restaurant to address than the quality of food, with 89 per cent claiming that slow payment has ruined their evening.

Handling customers in the right way during times of stress can actually show how excellent your service is

ASK THE EXPERTS

How to handle customers during stressful situations

Sharon Glancy, director of People 1st Training Company, suggests how reception or front-of-house staff should handle guests and customers when systems fail and the situation becomes stressful.

Diners are more likely to talk about a bad experience than a good one

Service standards: Why is British service so poor?

By Becky Paskin

Britain may be the second most popular country in the world, according to the recent BBC World Service Country Rating Poll, but when it comes to delivering a warm, hospitable welcome, we rank just 14th.

Virgin's London Eye advertising campaign

Growing market share: top tips from Virgin Atlantic

By Lorraine Heller

Virgin Atlantic has grown in just over 25 years to become the country’s preferred travel brand. Here, the airline’s marketing director shares his top tips on how to grow market share and develop customer loyalty – a strategy he says is easily adaptable...

A surprise gift in a sealed  envelope could encourage  people to come back

Profitable Christmas: Data capture for January

By Lorraine Heller

Christmas is a time for good cheer, plenty of treats, and general jolliness. But if you’re in the hospitality industry, Christmas is all about welcoming those extra people who come through your doors, and making sure you find ways to bring them back.

Leanne Langman, general manager of The Old Mill in Berkhamsted

After hours with… Leanne Langman

By Becky Paskin

Leanne Langman, sister of Peach Pubs co-founder Lee Cash, became the youngest general manager in the group at the age of 24. She now heads up The Old Mill in Berkhamsted

The 3663 Christmas website offers a range of products, advice and services

3663 launches dedicated Christmas website

By Becky Paskin

To help caterers get prepared for Christmas, 3663 First for Foodservice has launched a new website offering a range of festive products, advice and services

Tips on successful marketing

Tips on successful marketing

By BigHospitality Writer

A rise in expendable income means diners are likely to eat out more, but this is no time to sit back and relax It's never been more important for restaurateurs to get really good at marketing. Customers are more choosy about where they spend ...

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