Customer

How restaurant businesses are dealing with data and GDPR regulations

Managing the data deluge

By Stefan Chomka

The way hospitality businesses capture, store and use data is changing. How can operators use the mass of data they now collect rather than drown in it?

How to gain customer insights from Wi-Fi

ASK THE EXPERTS

How to gain customer insights from Wi-Fi

By Gavin Wheeldon

Gavin Wheeldon, CEO of Purple, discusses the golden opportunity for owners and marketers in the hospitality industry to use insights gained when customers log into their Wi-Fi through a form or social media.

Spotlight on service: How do you define good service?

SPOTLIGHT ON SERVICE

Spotlight on service: How do you define good service?

By Liam Garrahan, Emma Eversham

What is good service? Restaurant, hotel and pub operators often talk about making it a key focus of the business and how it is integral to its success, but how exactly do you define it?

Good & Proper Tea founder Emilie Holmes is now making her brand a permanent fixture in London

Tea’s time: Good & Proper Tea to open permanent site

By Emma Eversham

Loose leaf tea and crumpet concept Good & Proper Tea is set to open its first permanent site in London’s Shoreditch next week with the hope it will help establish the tea bar on the UK’s high streets.

Over-attentive waiting staff deter diners from leaving tips

Pushy waiters deter diners from leaving tips

By Melodie Michel

Over-attentive waiting staff has been named as the most irritating practice in British restaurants in a survey commissioned by restaurant critic Barry Verber.

Corporate travellers are increasingly adding personal days to their business trips

Infographic: Bleisure travel in 2014

By Carina Perkins

Serviced apartment operator BridgeStreet has created an infographic highlighting the key findings from its latest international Bleisure survey.