Customer

KFC renews contract with Bidvest Logistics following supply cock up

08-Mar-2018 By Joe Lutrario

KFC has made a dramatic U-turn in the wake of its unprecedented supply problems, renewing its contract with Bidvest Logistics.

Managing the data deluge

20-Feb-2018 By Stefan Chomka

The way hospitality businesses capture, store and use data is changing. How can operators use the mass of data they now collect rather than drown in it?

Talking tech: the systems that will shape the restaurants of the future

14-Sep-2017 By Fiona Griffiths

From robots and AI to cloud-based EPoS solutions and mobile ordering, technology continues to change the restaurant landscape.

ASK THE EXPERTS

How to gain customer insights from Wi-Fi

06-Feb-2017 By Gavin Wheeldon

Gavin Wheeldon, CEO of Purple, discusses the golden opportunity for owners and marketers in the hospitality industry to use insights gained when customers log into their Wi-Fi through a form or social media.

SPOTLIGHT ON SERVICE

Spotlight on service: How do you define good service?

27-Nov-2015 By Liam Garrahan, Emma Eversham

What is good service? Restaurant, hotel and pub operators often talk about making it a key focus of the business and how it is integral to its success, but how exactly do you define it?

BII invites publicans to enter Licensee of the Year Awards 2016

26-Nov-2015 By Emma Eversham

The British Institute of Innkeeping (BII) is inviting publicans to enter the Licensee of the Year Awards 2016.

Tea’s time: Good & Proper Tea to open permanent site

17-Nov-2015 By Emma Eversham

Loose leaf tea and crumpet concept Good & Proper Tea is set to open its first permanent site in London’s Shoreditch next week with the hope it will help establish the tea bar on the UK’s high streets.

Martin Wolstencroft: “Staff have to care about themselves and the customer”

14-Oct-2015 By Liam Garrahan

Restaurant and bar staff have to care about themselves and the customer in order to give good customer service, says Martin Wolstencroft, founder of Arc Inspirations.

ASK Italian and Zizzi remove tips administration charges

07-Sep-2015 By Mark Wingett

Azzurri Group, operator of Zizzi and ASK Italian, is to follow PizzaExpress in removing the 8 per cent administration fee on tips made by electronic card payments from November this year.

Lancashire hotel to undergo £2.5m redevelopment

07-Jul-2015 By Sophie Witts

The Dalmeny Resort Hotel in St Annes, Lancashire, is to undergo a £2.5m refurbishment as part of a drive to increase leisure, corporate and events bookings.

Bookatable launches mobile pay-at-table feature

05-Jun-2015 By Sophie Witts

Bookatable.co.uk has become the first online booking service to introduce a pay-at-table function on its mobile app.

Brighton's Indian Summer announces plans to relocate

08-May-2015 By Sophie Witts

Brighton’s Indian Summer restaurant is relocating to a larger venue next door in order to cope with rising customer demand.

Burger & Lobster turns to technology to manage customer journey at Cardiff

07-Apr-2015 By Emma Eversham

Burger & Lobster has installed guest management technology at its Cardiff restaurant to allow it to better manage its reservations and give customers more accurate wait times.

Pushy waiters deter diners from leaving tips

12-Dec-2014 By Melodie Michel

Over-attentive waiting staff has been named as the most irritating practice in British restaurants in a survey commissioned by restaurant critic Barry Verber.