Customer Service

How restaurant businesses are dealing with data and GDPR regulations

Managing the data deluge

By Stefan Chomka

The way hospitality businesses capture, store and use data is changing. How can operators use the mass of data they now collect rather than drown in it?

Industry 'hasn't seen the light' on tech

Industry 'hasn't seen the light' on tech

By Mark Wingett

Many restaurant groups have “not seen the light” when it comes to technology, despite the huge potential for improving efficiency, according to Wagamama customer director Emma Woods.

Five things to consider when buying a new EPOS system

SPONSORED FEATURE

Five things to consider when buying a new EPOS system

By BigHospitality

Gone are the days of handwritten bills and manual cash registers. With business owners being as busy as they are and customers expecting new levels of efficiency, creating the modern restaurant experience means working with a state of the art EPOS. How...

Michelin buys Bookatable

Michelin buys Bookatable

By Liam Garrahan

Michelin has completed the purchase of the online restaurant booking service, Bookatable, in a move to develop its online restaurant reservation market in Europe.

Spotlight on service: How do you define good service?

SPOTLIGHT ON SERVICE

Spotlight on service: How do you define good service?

By Liam Garrahan, Emma Eversham

What is good service? Restaurant, hotel and pub operators often talk about making it a key focus of the business and how it is integral to its success, but how exactly do you define it?

UK hotels come top for customer service

UK hotels come top for customer service

By Sophie Witts

UK hotels have been rated as offering the best customer service in Europe, according to new research from the Independent Hotel Show and Travelzoo.

Technology having increasing impact on diner choice

Technology having increasing impact on diner choice

By Liam Garrahan

Fifty-five per cent of diners say that technology plays a vital role in the restaurant experience, according to a recent report, with online menus, reviews and apps having an increasing influence on where consumers choose to eat.