Customer Service

Over-attentive waiting staff deter diners from leaving tips

Pushy waiters deter diners from leaving tips

By Melodie Michel

Over-attentive waiting staff has been named as the most irritating practice in British restaurants in a survey commissioned by restaurant critic Barry Verber.

Sofia helps front-of-house staff track the customer journey

Flowify launches front-of-house software

By Melodie Michel

Software provider Flowify has launched Sofia, an interactive tool working as a real-time advisor to front of house restaurant teams. 

Table usage can be updated on the till or in the iZone Tables application, saving time and avoiding confusion

Zonal launches EPoS table management solution

By Luke Nicholls

Electronic Point of Sale (EPoS) system provider Zonal is helping foodservice outlets overcome busy periods with a new one-stop product which it says will ‘transform the way operators manage wait times, meal stages and table-turn times’.