Customer Service

Olympics customer service training programme gathers support

06-Jan-2011 By Lorraine Heller

UK sporting venues such as Twickenham Stadium and Royal Ascot have signed up for a customer service programme introduced last year by People 1st to train hospitality staff ahead of the Olympics.

Hospitality benchmark names top brands for customer service

29-Oct-2010 By Lorraine Heller

A hospitality benchmarking survey has named Living Ventures, John Lewis cafes and restaurants, Wagamama, Premier Inn and Maison Blanc as the top five multi-branch brands for customer service

Concentrate on existing customer base, restaurants told

01-Jul-2010 By Becky Paskin

Restaurants spend five times more on attracting a new customer than they do to retain existing ones, new mystery shopping research has revealed

Agilysys launches self-service ordering software

23-Mar-2010 By Becky Paskin

Hospitality software provider Agilysys has launched a new online ordering system designed to boost sales and encourage repeat business

Which EPoS system is right for your business?

24-Feb-2010 By Becky Paskin

With so many EpoS systems claiming to perform amazing tricks to boost your profits and quality of customer service, it can be hard to know which system is the right one for your business

Suzanne Harris wins Jean Webb award at Best Western hotel ceremony

18-Feb-2010 By Becky Paskin

Best Western has awarded the Jean Webb Award for Quality, Customer Care and Pride to Suzanne Harris of the Sudbury House Hotel, at the group’s annual Hotel of the Year Awards

Customer service and value 'most important' for diners

03-Feb-2010 By Emma Eversham

Restaurant, hotel and pub operators are being encouraged to monitor their staff’s delivery of customer service after a survey found that almost half have no system in place to do so

After hours with… Leanne Langman

29-Jan-2010 By Becky Paskin

Leanne Langman, sister of Peach Pubs co-founder Lee Cash, became the youngest general manager in the group at the age of 24. She now heads up The Old Mill in Berkhamsted

Town & City Christmas sales up 8%

06-Jan-2010 By Emma Eversham

Town & City Pub Company, owner of Yates's and Litten Tree, is starting 2010 'with optimism' after seeing Christmas sales leap 8.1 per cent

People 1st creates customer service qualifications

10-Jul-2009 By Emma Eversham

People 1st launches two customer service qualifications to ensure frontline staff are equipped with the skills they need for London 2012 and beyond

Hospitality industry scores well in customer service survey

24-Jun-2009 By Rosie Birkett

Businesses in the hospitality industry have scored an average of seven out of 10 for customer service in a mystery shopper survey by the National Skills Academy for Hospitality

Cyrus Todiwala praised by government

25-Jul-2008 By Becky Paskin

Government praises the celebrity chef’s skills and training programme at restaurant Cafe Spice Namaste

Tips on successful marketing

25-Apr-2007 By Restaurant

A rise in expendable income means diners are likely to eat out more, but this is no time to sit back and relax It's never been more important for restaurateurs to get really good at marketing. Customers are more choosy about where they spend ...