Customer

Joanne Barratt is QHotels' group operations manager

Joanne Barratt: Pearls of Wisdom

By Melodie Michel

QHotels’ group operations manager talks about how important a strong team culture is in maintaining excellent standards and achieving great results within the conference and events sector.

Steve Clarke of the Brilliant Laundry Group gives his top five tips to best managing the laundry in your hospitality business

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How to manage your hotel, restaurant and pub laundry

By Steve Clarke

With the start of the new year Steve Clarke of the Brilliant Laundry Group gives his advice on how best hoteliers, restaurateurs and publicans can manage their laundry service. 

Table usage can be updated on the till or in the iZone Tables application, saving time and avoiding confusion

Zonal launches EPoS table management solution

By Luke Nicholls

Electronic Point of Sale (EPoS) system provider Zonal is helping foodservice outlets overcome busy periods with a new one-stop product which it says will ‘transform the way operators manage wait times, meal stages and table-turn times’.

Eighty-nine per cent of diners claim that a slow payment process has 'ruined' their dining experience

Restaurants leave customers playing the waiting game

By Luke Nicholls

More than half of UK diners believe that speed of payment is now a more important issue for a restaurant to address than the quality of food, with 89 per cent claiming that slow payment has ruined their evening.

Handling customers in the right way during times of stress can actually show how excellent your service is

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How to handle customers during stressful situations

Sharon Glancy, director of People 1st Training Company, suggests how reception or front-of-house staff should handle guests and customers when systems fail and the situation becomes stressful.