Customer

Diners are more likely to talk about a bad experience than a good one

Service standards: Why is British service so poor?

By Becky Paskin

Britain may be the second most popular country in the world, according to the recent BBC World Service Country Rating Poll, but when it comes to delivering a warm, hospitable welcome, we rank just 14th.

Virgin's London Eye advertising campaign

Growing market share: top tips from Virgin Atlantic

By Lorraine Heller

Virgin Atlantic has grown in just over 25 years to become the country’s preferred travel brand. Here, the airline’s marketing director shares his top tips on how to grow market share and develop customer loyalty – a strategy he says is easily adaptable...

A surprise gift in a sealed  envelope could encourage  people to come back

Profitable Christmas: Data capture for January

By Lorraine Heller

Christmas is a time for good cheer, plenty of treats, and general jolliness. But if you’re in the hospitality industry, Christmas is all about welcoming those extra people who come through your doors, and making sure you find ways to bring them back.

Leanne Langman, general manager of The Old Mill in Berkhamsted

After hours with… Leanne Langman

By Becky Paskin

Leanne Langman, sister of Peach Pubs co-founder Lee Cash, became the youngest general manager in the group at the age of 24. She now heads up The Old Mill in Berkhamsted

The 3663 Christmas website offers a range of products, advice and services

3663 launches dedicated Christmas website

By Becky Paskin

To help caterers get prepared for Christmas, 3663 First for Foodservice has launched a new website offering a range of festive products, advice and services

Tips on successful marketing

Tips on successful marketing

By BigHospitality Writer

A rise in expendable income means diners are likely to eat out more, but this is no time to sit back and relax It's never been more important for restaurateurs to get really good at marketing. Customers are more choosy about where they spend ...