Emotion

Bompas & Parr creates waterfall cocktail ‘experience’ at Westfield London

14-Nov-2016 By Hannah Thompson

Experimental gastronomy group Bompas & Parr is to team up with Westfield London to offer a new ‘fantasy’ Christmas cocktail ‘experience’, including a boat journey across a lagoon and under a waterfall.

ASK THE EXPERTS

Why hospitality should be focusing on the emotional impact of service

03-Oct-2016 By Giles Gordon-Smith

Giles Gordon-Smith, founder and consultant at Penshee, explains why the hospitality industry should be looking at the emotional impact of service.

Hotels should connect with guests by providing more local information

25-Sep-2014 By Carina Perkins

UK hotels could boost relationships with business and leisure guests by providing more local information and travel tips prior to their stay, according to two new studies.

Hotels: meeting the needs of female travellers

15-Jul-2011 By Lorraine Heller

Hotels must develop and focus their services to meet the needs of female business travellers, a growing demographic with very specific travelling needs, reveals a study from the United States.