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ASK THE EXPERTS

How to capture customer data to benefit the business

09-Jan-2017 By Olivia Fitzgerald

With the festive season behind us, Olivia Fitzgerald of LiveRES, talks hospitality operators through the ways they can use customer data captured at Christmas to benefit business in the year ahead. 

ASK THE EXPERTS

How to create a Single Customer View

06-Jul-2015 By Jason Lark

Jason Lark, managing director of data marketing company Celerity gives three quick and easy tips on achieving a Single Customer View (SCV) which can help in better understanding of your customers and their habits. 

Pub operators 'missing out' on the coffee market

09-Jun-2015 By Sophie Witts

The coffee market represents a 'strong opportunity' for pubs to generate extra revenue, but operators must do more to meet customer demand. 

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Costa to trial coffee and kip service

01-Apr-2015 By Emma Eversham

Costa is trialling a new service in its coffee shops which offers customers the chance to have an afternoon nap before drinking their coffee. 

Data and technology may change how we ‘do’ hospitality

18-Sep-2014 By Lauren Houghton

Advanced technology and new ways of gathering data on customers could help restaurants run in a more informed way, an industry expert has advised.

Taming TripAdvisor: social media expert explains how to take control of your online reputation

15-May-2014 By Carina Perkins

Hospitality businesses should stop fearing TripAdvisor and take control of their online reputation, according to crisis communications and social media specialist Alan Stevens.

Service remains more important to restaurant diners than pricing

05-Mar-2012 By Peter Ruddick

A survey of UK consumers has found that restaurant service remains a more important factor than food pricing to drive whether diners make recommendations to friends and family or leave a restaurant early.

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How to manage a busy restaurant during the festive season

21-Nov-2011

Tim Ogle, chief executive at Retail Eyes shares his top tips on how to manage a restaurant effectively during the festive season so that everyone has a happy Christmas.

Profitable Christmas: Data capture for January

28-Oct-2010 By Lorraine Heller

Christmas is a time for good cheer, plenty of treats, and general jolliness. But if you’re in the hospitality industry, Christmas is all about welcoming those extra people who come through your doors, and making sure you find ways to bring them back.

Invest in staff training to survive recession, say restaurant experts

16-Oct-2009 By Becky Paskin

As Clapham House Group took the decision to put Tootsies into administration this week, a panel of restaurant experts has revealed the only way to survive the recession is by training staff, concentrating on loyal customers, and closing at quiet times.

British diners tip despite bad service

25-Sep-2008 By Becky Paskin

Waiting staff that deliver a bad service are still likely to receive a tip according to research by Which? magazine

What's the nature of a successful breakfast service

28-Mar-2007 By Restaurant

Breakfast is the perfect time to put distance between yourself and the competition The nature of a successful breakfast service is speed and numbers, getting as many customers in and out as quickly as you can. Employing staff with the right attitude,...