Managing Director

Bill's: All change at the top

Bill's restructures management team

By Mark Wingett

Bill’s Restaurants, the Richard Caring-­backed chain, has carried out a restructuring of its management team, which has seen chief operating officer Roberto Moretti and managing director Scott Macdonald leave the company with immediate effect. 

10 tips for successful al fresco dining

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10 tips for successful al fresco dining

By Steven Pike

Steven Pike, managing director of guest experience management company HospitalityGEM, gives his top 10 tips to hospitality operators looking to make a success of their al fresco dining. 

Effective upselling can boost sales on the day and help you attract future business

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Top 10 tips for successful upselling

By Steven Pike

Upselling is the life blood of your business. It maximises average spend per head, increases your turnover, but most importantly, enhances the guest experience. Here, Steven Pike, managing director of HospitalityGEM, gives his top 10 tips for successful...