Review

Tripadvisor removed 1.3 million fake reviews in 2022

12-Apr-2023 By Restaurant

Tripadvisor stopped 1.3 million fake reviews from appearing on its platform in 2022 as part of its crackdown on the practice, the company says.

The Lowdown: Koffmann & Vines

04-Nov-2021 By Stefan Chomka

Chef Pierre Koffmann and journalist Richard Vines have launched website and weekly restaurant review column Koffmann & Vines.

Henry Dimbleby to lead major review of UK food system

27-Jun-2019 By James McAllister

Leon co-founder Henry Dimbleby has been appointed by Environment Secretary Michael Gove to lead a year-long review of the UK food system.

The Lowdown: Eaten

11-Apr-2019 By James McAllister

An app that invites users to rate specific dishes they ate at a restaurant is hoping to revolutionise the way consumers share and discover new food.

Rise in hospitality businesses targeted by 'fake' online reviews

30-Nov-2017 By Sophie Witts

Online review sites are facing renewed pressure to tackle fake reviews with 85% of hospitality businesses claiming to have fallen victim to the practice.

ASK THE EXPERTS

10 ways to respond to online reviews

05-Sep-2016 By RJ Friedlander

ReviewPro CEO and founder RJ Friedlander gives his 10 top tips for hoteliers and restaurateurs responding to online reviews.

Twitter campaign takes on fake TripAdvisor reviews

26-Oct-2015 By Sophie Witts

A Twitter campaign calling on TripAdvisor to clamp down on fake online reviews is attracting growing support across the hospitality industry.

TripAdvisor: Online reviews have ‘massive’ impact on hospitality industry

23-Oct-2015 By Liam Garrahan

Online reviews have had a ‘massive’ impact on the hospitality industry, bringing with them a number of benefits, according to TripAdvisor’s director of partnerships, Gwanael Merlin.

Online review sites improve business standards, says TripAdvisor

19-Mar-2015 By Sophie Witts

Nearly three quarters (73 per cent) of UK businesses have taken steps to improve their service as a result of an online review, according to new research by TripAdvisor. 

Victims of bad reviews sought for new Channel 4 TV show

14-Mar-2013 By Luke Nicholls

Hotel Inspector and Country House Rescue star Ruth Watson is on the lookout for restaurant, hotel and bar owners who feel they have been unfairly treated on social media or negatively reviewed through websites such as TripAdvisor, for a new Channel 4...

Industry rallies to support restaurant’s lawsuit against TripAdvisor

01-Jul-2011 By Lorraine Heller

The Scottish restaurant Cock & Bull is considering filing a lawsuit against TripAdvisor for failing to remove a potentially defamatory review, and has already gathered support from hotels and restaurants around the country.