Service

SPOTLIGHT ON SERVICE

Paul Ainsworth at Number 6: Good service is about 'care, communication and balance'

03-Dec-2015 By Emma Eversham

Alex Tozer, restaurant manager at Paul Ainsworth at Number 6 in Padstow, winner of the National Restaurant Awards 2015 Service Award, talks through the restaurant’s relaxed and informal approach to service as part of our Spotlight on Service series.

Martin Wolstencroft: “Staff have to care about themselves and the customer”

14-Oct-2015 By Liam Garrahan

Restaurant and bar staff have to care about themselves and the customer in order to give good customer service, says Martin Wolstencroft, founder of Arc Inspirations.

Service standards: Why is British service so poor?

07-Mar-2011 By Becky Paskin

Britain may be the second most popular country in the world, according to the recent BBC World Service Country Rating Poll, but when it comes to delivering a warm, hospitable welcome, we rank just 14th.

CESA Launches Service Accreditation Scheme at Hotelympia

15-Feb-2008 By Alan Lodge

The Catering Equipment Suppliers Association unveils its new scheme to offer caterers in every sector reliable and professional service providers.