Service Charge

Harrods staff demand greater control over tips

04-Jan-2017 By Sophie Witts

Restaurant workers at Harrods are calling on the store to allow staff to vote on who distributes their tips in the latest row over the use of service charges.

The top 5 stories in hospitality – 12/12-16/12

16-Dec-2016 By Hannah Thompson

From service charge controversy at Le Gavroche, and Gary Usher's crowdfunding, to a £403m deal for Punch pubs, we round up the industry's biggest stories this week

Unite to hold fair tips protest outside Fortnum & Mason

15-Dec-2016 By Emma Eversham

Fair tips campaigners from Unite will gather outside Fortnum & Mason later today (Thursday) in protest at what they say is a 'Scrooge-like' raid on staff wages and service charge payments at the luxury store's restaurants.

Michel Roux Jr scraps tipping at Le Gavroche

15-Dec-2016 By Hannah Thompson

Michel Roux Jr, owner with his family of the two Michelin-starred Le Gavroche restaurant in London’s Mayfair, is to scrap tipping in favour of including a service charge on all bills.

Tips scandal: Unite protest targets STK at ME London Hotel

05-Feb-2016 By Liam Garrahan

Trade union Unite staged a protest against STK London at its ME London Hotel on Friday, amidst claims that its 15 per cent service charge is being used to increase the salaries of four senior managers by as much as £50k a year each.

The Gallivant scraps service charge and gives staff a cut of company profits

19-Jan-2016 By Sophie Witts

The Gallivant restaurant with rooms in Camber has scrapped its service charge and announced plans to share company profits with staff at the end of the financial year.

Côte denies it keeps service charge amid heavy media scrutiny

21-Aug-2015 By Michelle Perrett

The Côte restaurant chain has denied claims that it keeps all the 12.5 per cent service charges it adds to bills and does not distribute them to staff.