Service Charges

Half of diners unsure whether tips go to staff

Half of diners unsure whether tips go to staff

By Sophie Witts

Over half of British diners are unsure whether to leave a tip in restaurants in case it is not passed on to waiting staff, according a study by AA Hotel and Hospitality Services.

BHA calls for new law on tipping and service charges

BHA calls for new law on tipping and service charges

By Liam Garrahan

The British Hospitality Association (BHA) has called for the Government to take action against restaurants and hotels who do not disclose how tips and service charges are distributed among staff by bringing in a new law that ensures total transparency...

What are legal tip policies?

Five tips for managing tips

By Emma Eversham

With tipping practices back in the spotlight, BigHospitality speaks to Lydia Christie, senior associate at law firm Howard Kennedy who suggests five ways restaurant groups can check that their policies are legal and fair. 

Diners have noted discretionary service charges as their biggest bugbear

Discretionary service charges deter would-be diners

By Becky Paskin

Mid-market independent and chain restaurants that ‘copy’ high-end establishments by automatically adding service charges to bills, are inadvertently putting diners off returning

Compulsory service charges are no longer put on customer bills at Sanctum's No.20 restaurant

Sanctum Soho Hotel scraps service charges

By Emma Eversham

Sanctum Soho Hotel in London becomes the latest business to abandon service charges on customer bills at the hotel and its No.20 restaurant