Service Charges

Half of diners unsure whether tips go to staff

05-Jan-2017 By Sophie Witts

Over half of British diners are unsure whether to leave a tip in restaurants in case it is not passed on to waiting staff, according a study by AA Hotel and Hospitality Services.

Businesses should remove tips from bills to restore customer trust, says poll

01-Jul-2016 By Hannah Thompson

Consumers and business executives would overwhelmingly like to see discretionary charges – or tips – removed from restaurant, hotel, café and bar bills and lack of clarity is eroding trust.

Government tipping report cautiously welcomed by hospitality groups

03-May-2016 By Hannah Thompson

Hospitality groups have welcomed the Government recommendations that restaurants and bars should not take deductions from staff tips, and that all tips left by customers should be collected directly by staff.

BHA calls for new law on tipping and service charges

21-Oct-2015 By Liam Garrahan

The British Hospitality Association (BHA) has called for the Government to take action against restaurants and hotels who do not disclose how tips and service charges are distributed among staff by bringing in a new law that ensures total transparency...