Social Media

Feedback and engagement Reputation Roadchef

Hostech: Case study

Driving engagement at Roadchef

By BigHospitality

Roadchef uses online reputation management platform Reputation to manage its entire online presence, including reviews, business listings and social media.

The Lowdown: selfie etiquette

The Lowdown: selfie etiquette

By James McAllister

Emma Thompson has reportedly stepped in to try to save the job of a waiter who was suspended after asking the actress for a selfie as she dined at Brown's Hotel in Mayfair.

Nine don'ts of social media for restaurants

MONTHLY COLUMN

Nine don'ts of social media for restaurants

By Tony Naylor

Facebook, Twitter and Instagram have transformed how restaurants market themselves. But too many are still getting social media all wrong, writes Tony Naylor.

Hotel restaurants: Five need-to-know trends

Hotel restaurants: Five need-to-know trends

By Hannah Thompson

Customers’ increased knowledge about food, increased informality, and the need to run restaurants as standalone businesses are some of the trends making the biggest impact on hotel food & beverage operations today, according to an expert panel.

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