Social Media

Nine don'ts of social media for restaurants

MONTHLY COLUMN

Nine don'ts of social media for restaurants

By Tony Naylor

Facebook, Twitter and Instagram have transformed how restaurants market themselves. But too many are still getting social media all wrong, writes Tony Naylor.

Hotel restaurants: Five need-to-know trends

Hotel restaurants: Five need-to-know trends

By Hannah Thompson

Customers’ increased knowledge about food, increased informality, and the need to run restaurants as standalone businesses are some of the trends making the biggest impact on hotel food & beverage operations today, according to an expert panel.

Taking some time to think before you react to negative reviews, say social media experts

#chavgate restaurant: How to respond to negative reviews

By Emma Eversham

After Manchester restaurant 47 King Street West was caught up in 'chavgate' and criticised for its damning response to a review posted by a disgruntled customer on its Facebook page, we speak to social media experts to find out the best way...

BluSky Marketing found that hotels are still failing to leverage social media effectively

Hotels must embrace technology, warns expert

By Carina Perkins

Luxury and boutique hotels are still failing when it comes to social media, and risk losing out if they do not start embracing technology, an industry expert has warned.

Over-attentive waiting staff deter diners from leaving tips

Pushy waiters deter diners from leaving tips

By Melodie Michel

Over-attentive waiting staff has been named as the most irritating practice in British restaurants in a survey commissioned by restaurant critic Barry Verber.

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