The Guest

10 ways to respond to online reviews

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10 ways to respond to online reviews

By RJ Friedlander

ReviewPro CEO and founder RJ Friedlander gives his 10 top tips for hoteliers and restaurateurs responding to online reviews.

The right signage can help you convert lobby traffic into meetings and conference revenue

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How to boost conference and meetings business

By Ciara Feely

Effective promotion of meetings and conference space can provide a big boost to non-room revenues, but many businesses are missing out. Ciara Feely of ConferenceConverterToolkit.com, gives her tips on how to convert lobby traffic into conference clients.

Effective upselling can boost sales on the day and help you attract future business

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Top 10 tips for successful upselling

By Steven Pike

Upselling is the life blood of your business. It maximises average spend per head, increases your turnover, but most importantly, enhances the guest experience. Here, Steven Pike, managing director of HospitalityGEM, gives his top 10 tips for successful...

The luxury boutique hotel was originally converted from six Georgian townhouses

Flemings Mayfair kicks off £2m refurb

By Luke Nicholls

Luxury boutique hotel Flemings Mayfair has begun work on a £2m refurbishment programme which will include the addition of new suites and apartments.

Lionel Chatard, general manager at Middlethorpe Hall which last week won the Best Service award in LateRooms.com's Best Kept Secret Awards

Lionel Chatard: Pearls of Wisdom

By Emma Eversham

Lionel Chatard is general manager of Middlethorpe Hall in Yorkshire, a National Trust hotel. The 40-year-old Frenchman worked at Claridge's and The Cadogan hotels in London before moving to his current role. He is also chair of the York Hotelier...

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