Tony Naylor

Tony Naylor time for a chain reaction CVA

Time for a chain reaction?

By Tony Naylor

CVAs offer a lifeline for struggling chains. But, long term, can the very notion of a ‘quality chain’ survive this current casual dining crisis?

Tony Naylor is the customer always right

Is the customer always right?

By Tony Naylor

Restaurant employees are becoming less subservient but, online and on the restaurant floor, diners are more combative than ever. It is an explosive mix

Rewriting the Million Pound Menu

Rewriting the Million Pound Menu

By Tony Naylor

In defining restaurant success as a big brand roll-out, BBC2’s Million Pound Menu is unrealistic and joyless