Tony Naylor

Tony Naylor: Time to ditch the Michelin mindset?

Time to ditch the Michelin mindset?

By Tony Naylor

Michelin’s recent headline-grabbing controversies feel like the beginning of the end for the guide’s influence. What does that mean for restaurant culture?

Tony Naylor 2020: a year of modest aspiration

2020: a year of modest aspiration

By Tony Naylor

Do not expect creative revolution in 2020. It will be a slow, turbulent year. But there are positive changes on the horizon.

Tony Naylor time for a chain reaction CVA

Time for a chain reaction?

By Tony Naylor

CVAs offer a lifeline for struggling chains. But, long term, can the very notion of a ‘quality chain’ survive this current casual dining crisis?

Tony Naylor is the customer always right

Is the customer always right?

By Tony Naylor

Restaurant employees are becoming less subservient but, online and on the restaurant floor, diners are more combative than ever. It is an explosive mix

Rewriting the Million Pound Menu

Rewriting the Million Pound Menu

By Tony Naylor

In defining restaurant success as a big brand roll-out, BBC2’s Million Pound Menu is unrealistic and joyless

Spotlight

Follow us

Hospitality Guides

View more

Featured Suppliers

All suppliers

Free Email Newsletter

Subscribe to BigHospitality

The trusted industry reference point

Get the latest news & analysis from the UK hospitality sector straight to your inbox!