Tony Naylor

Time to ditch the Michelin mindset?

10-Mar-2020 By Tony Naylor

Michelin’s recent headline-grabbing controversies feel like the beginning of the end for the guide’s influence. What does that mean for restaurant culture?

2020: a year of modest aspiration

14-Jan-2020 By Tony Naylor

Do not expect creative revolution in 2020. It will be a slow, turbulent year. But there are positive changes on the horizon.

Time for a chain reaction?

18-Apr-2019 By Tony Naylor

CVAs offer a lifeline for struggling chains. But, long term, can the very notion of a ‘quality chain’ survive this current casual dining crisis?

Is the customer always right?

21-Mar-2019 By Tony Naylor

Restaurant employees are becoming less subservient but, online and on the restaurant floor, diners are more combative than ever. It is an explosive mix

Why the industry needs to get real about recruitment

21-Feb-2019 By Tony Naylor

A tendency to circle wagons at any media criticism inhibits the industry’s ability to modernise. Greater honesty about the sector is needed to effect real change.

Rewriting the Million Pound Menu

11-Jul-2018 By Tony Naylor

In defining restaurant success as a big brand roll-out, BBC2’s Million Pound Menu is unrealistic and joyless