With Michelin upgrading two restaurants to two-star status and awarding 15 restaurants with their first star, BigHospitality has caught up with some of the chefs who are celebrating their awards in the Michelin Guide Great Britain & Ireland 2014.
Restaurants across the UK are being urged to focus on providing first-class customer service and nurturing customer relationships throughout the festive period after a survey found that December is seen by diners as the worst month to eat out in terms...
Service standards in London’s restaurants have been labelled as a ‘weak link’ by Tim Zagat, with his eponymous restaurant guide revealing that 73 per cent of all customer complaints relate to the front-of-house.
Richard Harden, co-founder of the Harden’s Restaurant Guide, has slammed rival guide book Michelin, claiming the business is only involved in the restaurant industry for publicity and that The Michelin Guide ‘falls in love with the chefs it creates’.
Britain’s front of house staff lack the professionalism and respect found in the kitchen because ‘there are little to no service training schools’, Tim Zagat, co-founder of the eponymous restaurant guide has said.