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#chavgate restaurant: How to respond to negative reviews

After Manchester restaurant 47 King Street West was caught up in 'chavgate' and criticised for its damning response to a review posted by a disgruntled customer on its Facebook page, we speak to social media experts to find out the best way of dealing with negative reviews and comments.  

Taking some time to think before you react to negative reviews, say social media experts

World of Zing wholesalers launch to cater for evolving Asian food trends

The rise of Asian cuisine calling for increasingly diverse ingredients has led to the launch of a new wholesale business in the UK.

News in brief

Pan Chai opens casual dining pop-up

Restaurateur Eddie Lim has expanded his Pan Chai restaurant brand with the launch of a new casual dining concept in Bicester Village, Oxfordshire.

Tim Bacon scoops top prize at Retailers' Retailer of the Year Awards

Tim Bacon, the driving force behind the continued growth, evolution and success of Living Ventures Group, has been singled out by his peers as the stand-out individual in the eating-out and drinking-out market.

Food hygiene standards improve in Wales

Food hygiene standards in Wales have risen in the year since it was made compulsory for businesses to display their food hygiene rating.