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Top Headlines

Restaurant brands missing out on customer loyalty schemes

Restaurant brands should make better use of data obtained through loyalty schemes such as cards and apps to create deals targeted to customer preferences.

Consumers don't believe their data is being used effectively by loyalty schemes

Top 5 stories in hospitality this week

Here's a roundup of the top stories you've been reading this week on BigHospitality.

Gymkhana founders launching third Indian restaurant

The family behind Michelin-starred Indian restaurants Gymkhana and Trishna are launching a third site inspired by the roadside shacks of southern India and Sri Lanka in October.

A castle and four hotels: Highland Heritage Ltd. is for sale

A tourism business with an annual turnover of £8m is for sale after the founder announced his retirement.

What do consumers look for when booking hotels?

Online reviews play an increasingly important role in driving hotel room bookings, so what factors can trigger different types of consumers to book?