Trends & Reports

Analysis of all the latest consumer trends and industry reports to help you operate your business more effectively.

Top 5 stories in hospitality this week

03-Jul-2015 - Here's a roundup of the top stories you've been reading this week on BigHospitality.

What do consumers look for when booking hotels?

03-Jul-2015 - Online reviews play an increasingly important role in driving hotel room bookings, so what factors can trigger different types of consumers to book?

Restaurant brands missing out on customer loyalty schemes

03-Jul-2015 - Restaurant brands should make better use of data obtained through loyalty schemes such as cards and apps to create deals targeted to customer preferences.

Dining trends: Consumers reluctant to 'trade up' to more expensive dishes

03-Jul-2015 - An ongoing reluctance by consumers to trade up to more expensive menu items is squeezing restaurant profits, according to exclusive research.

World of gastronomy 'enters new era of casual-dining'

02-Jul-2015 - Fine-dining chefs and restaurateurs are making continued moves to make their offerings more relaxed and informal as the world of gastronomy shifts towards 'a new era of casual dining'. 

Connected Traveller: Smartphone-using hotel guests express preference for apps

30-Jun-2015 - Hotel companies would cater better for smartphone-using guests if their business developed an app, a report by TripAdvisor has found. 

Hotel chains report mixed May performance

26-Jun-2015 - Regional hotel chains continued to experience mixed year-on-year profit growth  across the UK in May, as London sites registered a decline.

Cutting tourism VAT could provide £20bn boost to the UK

25-Jun-2015 - The campaign to Cut Tourism VAT has placed renewed pressure on the government after a study revealed that lowering the tax could be worth £20bn to the UK.

The Walkaway Pound: 3.6m people leave restaurants and pubs because of poor disability awareness

25-Jun-2015 - Hospitality operators are being encouraged to better equip their staff with the skills to interact with disabled customers after a report found that 3.6 million are leaving restaurants, pubs and...


Restaurant, pub and hotel wine sales continue to decline

24-Jun-2015 - Wine sales have continued to fall in restaurants, pubs and hotels over the last three months with only sparkling and fortified wines bucking the trend. 

European serviced apartment sector seeing growth, but brand awareness still needed

24-Jun-2015 - The serviced apartment sector is receiving a boost as Europe’s largest operators are to open 3,500 units across 26 sites this year. 

No-shows losing restaurants £16bn a year

23-Jun-2015 - The restaurant industry could be losing out on up to £16bn in revenue every year because people fail to turn up for bookings, according to online reservation system ResDiary.

Network Rail & SSP create 'destination station' at London Euston

23-Jun-2015 - Network Rail is embracing street food as part of its vision to create destination stations as it plans to implement its London model in regional stations.

NTIA report: Regulation 'unfairly harming' late night venues

23-Jun-2015 - Late night venues are being unfairly harmed by regulation and reduced opening hours, a report by sociologist Professor Frank Furedi on behalf of the Night Time Industries Association (NTIA) has...


Consumer spending trends: 15% of monthly budget going on leisure

22-Jun-2015 - The average Brit is spending an estimated 15 per cent of their monthly budget on leisure spend, according to new research by

Government launches inquiry in to 'fake' online reviews

19-Jun-2015 - The government has launched an investigation in to the prevalence of ‘fake’ online reviews and paid-for endorsements after finding evidence of potentially unlawful practice.

What's on at Imbibe Live 2015

16-Jun-2015 - Imbibe Live, the annual exhibition for anyone who sources, buys or serves drinks in the licensed on-trade is back. Here's our round-up of what's on at this year's show.


Generation Y demands a marketing story

16-Jun-2015 - Sharing a brand story and telling customers why a product is special using imagery to create an emotional connection will increase sales and encourage brand loyalty.

Sales surge for pubs and restaurants driven by branded chain expansion

15-Jun-2015 - A boom in pub and restaurant operators opening new sites outside of London saw collective like-for-like sales across the sector grow 2.1 per cent in May against the same month...

Hotel trends: Demand for hourly micro-stays continues to rise

11-Jun-2015 - Consumer demand for hourly daytime micro-stays in UK hotels is continuing to rise across the country, according to booking website

How to guarantee direct bookings through your hotel website

10-Jun-2015 - Including plenty of photos and displaying room rates in the right currency are some of the ways hoteliers can guarantee that guests book direct through their own websites rather than...

Restaurants and hotels must offer multi-platform online booking

10-Jun-2015 - Hotel and restaurant brands must adapt their websites to work across multiple online platforms, according to new research from Google.

Pub operators 'missing out' on the coffee market

09-Jun-2015 - The coffee market represents a 'strong opportunity' for pubs to generate extra revenue, but operators must do more to meet customer demand. 

Eating-out spend reaches 13 month high

09-Jun-2015 - Consumer spending on eating and drinking-out reached a record peak in May, according to the latest Barclaycard Consumer Spending report.

'The time is right' for chefs to try new menu ideas

08-Jun-2015 - Restaurants, pubs and hotels are being urged to make the most of quality UK-grown produce and low food inflation to trial new menu ideas.