Trends & Reports

Analysis of all the latest consumer trends and industry reports to help you operate your business more effectively.

Bad lighting drives a third of Brits out of restaurants

24-Jul-2014 - A third (29 per cent) of British people have admitted walking out of a restaurant because of bad lighting, according to an npower survey released today.

London hotels lose out to regions in June

24-Jul-2014 - London hotels lost out to the regions last month, with East Midlands and Liverpool hotels enjoying particular growth, according to the latest HotStats UK Chain Hotels Market Review.

Pop-up retailers contribute £2.1bn to UK economy

24-Jul-2014 - Pop-up retailers contribute £2.1bn to the UK economy each year and the sector is expected to grow by 8.4% over the next 12 months, according to a new study from economists CEBR and EE, the digital communications company.

Independent restaurants could suffer as eating out market grows

23-Jul-2014 - The total UK eating out market will reach £82.8bn this year, but independent restaurants are set to struggle as consumers switch to branded chains, according to Allegra Foodservice strategy director Simon Stenning.

SLH sees strong growth as consumers refuse to compromise on holidays

23-Jul-2014 - Small Luxury Hotels of the World (SLH) has reported a 13 per cent rise in revenue as consumers keep holidays on top of their spending priorities.

Chicken and gluten-free star on menu trends

22-Jul-2014 - ‘Chickenisation’ and the rise of gluten-free labelling are some of the menu trends outlined in Allegra Foodservice’s latest report.


Recruitment: Improving staff retention through training and incentives

21-Jul-2014 - At 20 per cent, staff turnaround in hospitality is one of the highest in the UK. Though this is an improvement on the 30 per cent recorded in 2008, continued retention efforts are needed to relieve the sector’s recruitment burden.

Warm weather and business travel drive hotel growth

21-Jul-2014 - Good weather and a strong corporate market helped drive further growth for both regional and London hotels in June, according to preliminary figures from business advisory firm BDO LLP.

Glasgow hotel prices up by £200 during Commonwealth Games

17-Jul-2014 - Glasgow hotel prices have risen to an average of £344 per night during the Commonwealth Games, according to the latest figures from travel website trivago.

Customers less satisfied with leisure sector

17-Jul-2014 - Customer satisfaction with leisure sector businesses has fallen slightly over the past six months, new research shows.

Flat June sales for restaurants despite #WorldCup2014

17-Jul-2014 - Managed pub and restaurant groups’ collective like-for-like sales grew just 0.4 per cent in June, according to the Coffer Peach Business Tracker.

News in brief

Consumers and businesses at odds over future of mobile technology in hospitality

15-Jul-2014 -  Businesses and consumers have different views on how mobile technology can improve hospitality experiences in the future, according to new research from Omnico. 

London-led 10% growth for serviced apartments

15-Jul-2014 - The serviced apartment sector will grow by 10 per cent this year with the opening of 1,276 new apartments across the UK and Ireland, according to the Association of Serviced Apartment Providers (ASAP).

Current alcohol trends: consumers want premium and unique

11-Jul-2014 - William Grant & Sons UK has announced the findings of its annual spirits and Champagne report, revealing current consumer trends in alcohol and seeing how this affects the way the industry should engage with its customers.

Change needed to tackle hospitality skills shortage

11-Jul-2014 - Hospitality and tourism businesses need to review their recruitment and retention strategies in order to tackle a skilled staff shortage in the sector, according to People 1st.

#WorldCup2014: Pubs and bars get £116m sales boost

11-Jul-2014 - Consumers have spent an extra £116m in pubs and bars during this year’s football World Cup, according to research by 

#ServAptSummit: serviced apartments tackle the 'bleisure' market

11-Jul-2014 - The ‘bleisure’ market was a key topic of conversation at the Serviced Apartment Summit 2014 which took place at London’s Montcalm hotel in Marble Arch on 9 July, with many discussions circling around how serviced apartments can turn their business clients into leisure guests.

UK visits continue to climb as London remains top destination

10-Jul-2014 - International visits to the UK were up 4 per cent in May (3.2m) compared to the same month last year, despite a decline in spend, the Office of National Statistics (ONS) has revealed.

CAMRA calls for councils to protect pubs

08-Jul-2014 - A new report released by the Campaign for Real Ale (CAMRA) and the Local Government Information Unit (LGiU) highlights how local councils can work to save British pubs by recognising their place in the community and blocking conversions from developers. 

Coffee shops boosting our high streets

08-Jul-2014 - Figures just released by research consultancy Allegra Strategies show that high streets throughout the UK are gaining a welcome economic and social boost from the rise in both independent and branded coffee shops setting up there. 

Guest article

TripAdvisor Business president on tapping into the social traveller trend

08-Jul-2014 - Hospitality businesses have a big opportunity before them: The Social Traveller. From reading online travel reviews to sharing photos of hotels, travellers are increasingly social. 

Tourism VAT cut would boost economy, finds report

07-Jul-2014 - Cutting VAT on hotels and attractions would be a ‘win-win’ strategy for Britain – helping to stimulate the tourism industry, create additional jobs and generate a net gain for the Treasury, according to a new report. 

Hotels risk loss of repeat business by failing to meet WiFi needs

07-Jul-2014 - A new study by global networking company NETGEAR shows that small and medium sized hospitality businesses are failing to understand the importance of WiFi to their guests, many of whom will not return for a second visit should the WiFi provided be unreliable or non-existent. 

Standardisation needed to capitalise on serviced apartment growth

04-Jul-2014 - The rise in popularity of serviced apartments is building up faster than the sector’s supply due to a lack of standardisation, according to an HVS report.

Food offering crucial to conference success

04-Jul-2014 - Hotels are offering more food options for conferences after realising the importance of refreshments in the success of a meeting.

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