Tripadvisor - Hospitality

Tripadvisor removed 1.3 million fake reviews in 2022

12-Apr-2023 By Restaurant

Tripadvisor stopped 1.3 million fake reviews from appearing on its platform in 2022 as part of its crackdown on the practice, the company says.

Flash-grilled: Will Devlin

25-Sep-2020 By Joe Lutrario

The chef owner of The Small Holding in Kildown, Kent, and The Curlew in Bodiam, East Sussex, on dodgy Tripadvisor reviews, tasting menus and avocados.

Tripadvisor cuts 25% of workforce due to the pandemic

30-Apr-2020 By Restaurant

Tripadvisor has cut 900 jobs - equating to a quarter of it total workforce - due to the effects of the Coronvirus pandemic on its business.

TripAdvisor removed 'over one million' fake reviews in 2018

17-Sep-2019 By Sophie Witts

TripAdvisor has released its first Transparency Report to counter claims it is failing to tackle fake reviews.

TripAdvisor names Restaurant Sat Bains world's fourth best restaurant

04-Dec-2018 By Sophie Witts

Restaurant Sat Bains in Nottingham has been named as the fourth best-rated restaurant in the world, according to TripAdvisor.

Seller of fake TripAdvisor reviews jailed in "landmark" case

12-Sep-2018 By Sophie Witts

A person who posted fake online reviews on TripAdvisor has been jailed in one of the first convictions of its kind.

Independent B&Bs seeing ten-year ratings high, says TripAdvisor study

27-Jun-2016 By Hannah Thompson

Independent B&Bs and hotels are seeing a ten-year high in average ratings, according to online review site TripAdvisor.

One third of travellers anticipate greater spend in 2016

16-Dec-2015 By Liam Garrahan

One third of travellers are planning to spend more on travel in 2016 than in previous years, according to a TripAdvisor study.

Twitter campaign takes on fake TripAdvisor reviews

26-Oct-2015 By Sophie Witts

A Twitter campaign calling on TripAdvisor to clamp down on fake online reviews is attracting growing support across the hospitality industry.

TripAdvisor: Online reviews have ‘massive’ impact on hospitality industry

23-Oct-2015 By Liam Garrahan

Online reviews have had a ‘massive’ impact on the hospitality industry, bringing with them a number of benefits, according to TripAdvisor’s director of partnerships, Gwanael Merlin.

TripAdvisor unveil analytics dashboard

20-Oct-2015 By Liam Garrahan

TripAdvisor has launched an analytics dashboard for all hospitality businesses registered on its site, allowing them to track trends and create their own competitor sets.

Boost bookings by responding to online reviews, says TripAdvisor

03-Sep-2014 By Carina Perkins

Hotels which respond to online reviews enjoy a fifth more bookings than those which ignore them, according to new research from TripAdvisor.

VisitEngland’s star rating to appear on TripAdvisor

12-Aug-2014 By Melodie Michel

VisitEngland’s official star ratings will now be displayed on TripAdvisor’s property pages for participating hotels in England.

TripAdvisor Business president on tapping into the social traveller trend

08-Jul-2014 By Marc Charron, president, TripAdvisor for Business

Hospitality businesses have a big opportunity before them: The Social Traveller. From reading online travel reviews to sharing photos of hotels, travellers are increasingly social.

La Tasca partners TripAdvisor on guest feedback

01-Jul-2014 By Mark Wingett & Carina Perkins

La Tasca has become the first restaurant company to partner with TripAdvisor by moving its entire internal guest feedback system into the public domain.

TripAdvisor launches free online reputation management course

29-May-2014 By Melodie Michel

TripAdvisor and eCornell online university have launched a free reputation management course for the hospitality industry.

Taming TripAdvisor: social media expert explains how to take control of your online reputation

15-May-2014 By Carina Perkins

Hospitality businesses should stop fearing TripAdvisor and take control of their online reputation, according to crisis communications and social media specialist Alan Stevens.

Infographic: Optimising hospitality marketing through the five stages of travel

12-May-2014 By Carina Perkins

From OTAs to Tripadvisor, the rise of mobile and the growing importance of social media, the hospitality sector is facing huge digital disruption. So how will emerging trends shape hotel marketing? And how can hotels best target customers as they move...

Domestic trips on the rise for budget-conscious Brits

29-Apr-2014 By Melodie Michel

Ninety per cent of British travellers are planning at least one domestic trip in 2014, up from 84% last year, and almost all of them choose holidays based on special offers.

Attack of the TripAdvisors: Should review websites allow anonymity?

25-Apr-2014 By Luke Nicholls

Review website TripAdvisor has reiterated that blackmail from customers is ‘strictly against guidelines’ after a Yorkshire-based restaurateur claimed reviewers were threatening to leave negative comments unless they received a free meal at one of his...

Talkin' 'bout Y generation: study reveals eating out habits of 16-24 year olds

10-Apr-2014 By Carina Perkins

Young people still value good customer service when they visit restaurants, with price and convenience also influencing choice, according to new research from Voxburner.

TripAdvisor claims updated email service can help boost reviews by a third

08-Apr-2014 By Carina Perkins

TripAdvisor has implemented a range of improvements to its free Review Express email service, which it claims is helping hospitality businesses boost reviews by 33 per cent.

TripAdvisor Connect: Review website launches ‘ground-breaking’ online platform for independents

18-Jul-2013 By Luke Nicholls

Review website TripAdvisor is launching an online platform which will allow all independent hotels and B&Bs to access services only previously available to major online travel agencies, booking engines and hotel chains.

TripBarometer: Hoteliers propose room rate increases as travel budgets rise

06-Mar-2013 By Emma Eversham

Ninety-five per cent of hoteliers in the UK plan to either keep room rates the same or increase them this year as travellers finally look to up their travel budget, a survey carried out for TripAdvisor has found.

TripAdvisor reveals positives for hoteliers responding to reviews

07-Nov-2012 By Emma Eversham

Hotel managers who respond personally to reviews posted on TripAdvisor guarantee more interest in their properties from those browsing the site compared to the hotels whose managers ignore comments, new research has shown.

Queen’s Diamond Jubilee and London 2012 Olympics ‘non-events’ for occupancy, claim hoteliers

30-Jul-2012 By Luke Nicholls

Despite showing signs of overall economic optimism and strong profitability during the first half of 2012, Britain’s hoteliers and B&B owners believe that the nation's time on the world stage this summer will have no lasting effects on business.

Le Gavroche named best in Europe by TripAdvisor, three other London restaurants make top 10

28-Jun-2012 By Luke Nicholls

Four London restaurants have today been named in the top 10 list of the TripAdvisor Travellers' Choice Favourite Restaurants in Europe.

TripAdvisor banned from claiming reviews are ‘honest, real or trusted’

01-Feb-2012 By Emma Eversham

TripAdvisor has been told it can no longer claim that reviews posted on its website are from real travellers or are ‘honest, real or trusted’ following a ruling by the Advertising Standards Authority (ASA).

TripAdvisor: Where do we go from here?

07-Dec-2011 By Luke Nicholls & Emma Eversham

Reviews website TripAdvisor has angered some members of the industry who feel the website does not do enough to protect businesses who find themselves victims of false or defamatory reviews.

TripAdvisor being used to “blackmail” hoteliers

22-Nov-2011 By Rachel Parkes

Dishonest guests are using review site TripAdvisor to try and ‘blackmail’ hotel owners into giving them free upgrades and refunds, according to reports today.

TripAdvisor: Investigation reveals ease of faking reviews

07-Nov-2011 By Luke Nicholls

Reviews website TripAdvisor is again at the centre of controversy after an investigation has revealed an array of security loopholes that can be exploited at the click of a mouse.

Anger grows against TripAdvisor following Cutting Edge documentary

01-Nov-2011 By Emma Eversham

Anger against the reviews website TripAdvisor has grown among members of the industry following the airing of the Cutting Edge documentary Attack of the Trip Advisors on Channel 4 last night

TripAdvisor admits to lacking customer service

13-Jul-2011 By Lorraine Heller

The online review site TripAdvisor has admitted that its contact process for businesses to report fraudulent reviews has been lacking, as the threat of legal action still looms from disgruntled restaurant operators.

Industry rallies to support restaurant’s lawsuit against TripAdvisor

01-Jul-2011 By Lorraine Heller

The Scottish restaurant Cock & Bull is considering filing a lawsuit against TripAdvisor for failing to remove a potentially defamatory review, and has already gathered support from hotels and restaurants around the country.