Research Study

Consumer Insight on Click & Collect, research by Zonal and CGA

Format: PDF file | Document type: Research Study

Consumer Insight on Click & Collect, research by Zonal and CGA

Related categories: Technology, Hospitality Services

While home delivery is the food service trend of the moment, click and collect is also emerging as another revenue opportunity, according to the latest GO Technology report from Zonal.

Of the 5,000 UK adults surveyed, one in five (22%) have used click and collect.  As these consumers tend to be early adopters, it has the potential to become more mainstream over the next few years, with a fifth (22%) of consumers who have not yet used the service finding the idea appealing.

What is driving customer behaviour around click and collect? Download the latest research report to find out more.

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