Technical Papers

The 5 Big Hospitality Trends You Need To Know

me&u have run the numbers and chatted with the best in the business to uncover the emerging trends to watch in 2022. Now is the time to disrupt and...

Download Your Free Hospitality Trends Guide Now

me&u | 20-Jun-2022 | Technical / White Paper

We asked hospitality experts to weigh in on the top dining and hospitality trends that venues should take advantage of to keep momentum going throughout...

How to give your customers a better experience

Dojo | 16-Jun-2022 | Technical / White Paper

The high street is changing. With consumers hungry for new experiences, Dojo has gathered data from thousands of UK businesses to help you get your customers...

The future of Travel & Hospitality, Digital Twins

Matterport | 30-May-2022 | Technical / White Paper

Digital twins can elevate the promotion of your business with 3D tours that increase bookings, drive higher occupancy rates, and increase engagement rates.

Turn your social media followers into diners

ResDiary | 20-May-2022 | Insight Guide

Social media channels are powerful tools for hospitality operators. Having an effective and engaging social media presence will allow your restaurant to...

Why the Hospitality Sector Must Focus on Personalisation

Kin and Carta Partnership Ltd | 16-May-2022 | Technical / White Paper

As the hospitality sector recovers from COVID, the industry faces significant challenges, from staff shortages to the cost-of-living crisis squeezing disposable...

GO Technology Consumer Research Report: Socials, searches and the future of bookings

Zonal | 29-Apr-2022 | Technical / White Paper

In today’s digital-first world, going online for many consumers is their first (and only) port of call when searching for pubs, bars and restaurants to...

GO Technology Consumer Research Report: Make it Personal

Zonal | 21-Mar-2022 | Research Study

Personalisation is much more than knowing your customers’ first names or birthdays, it also provides an opportunity to stand out from the crowd, establish...

Hospitality’s winning formula for sales and ROI

Flux Systems Limited | 17-Mar-2022 | Technical / White Paper

Cashback rewards with Flux Offers bring disparate marketing efforts together. Businesses see an increase in sales, greater transaction values — and ROI...

Download the report: Managing customer reservations in a post pandemic world

Quandoo | 15-Mar-2022 | Technical / White Paper

The hospitality sector has experienced massive change as a result of the pandemic, with customer booking habits different to what they were two years ago....

REDUCING RODENT RISK HELPS PROTECT RESTAURANT BRAND

Ecolab Ltd | 21-Feb-2022 | Case Study

Ecolab Pest Elimination is dedicated to innovating the new ways of monitoring pest activity.

Insights and tips to help your restaurant thrive

ResDiary | 18-Feb-2022 | Technical / White Paper

Get the latest hospitality insights, trends and tips to help your business thrive in 2022

Restaurant profit margins and how to increase them

Deliverect | 15-Feb-2022 | Technical / White Paper

The restaurant industry is notorious for having low-profit margins, making restaurant profitability a crucial and challenging part of running your business....

Buyer’s Guide: Essential Tech for Restaurant Operators

Zonal | 14-Feb-2022 | Technical / White Paper

One of the many things we’ve learnt over the past 24 months, is that technology, digital presence and eCommerce now play a vital role in the running of...

Restaurant Brands: Engage your guests on their terms with the most powerful and flexible platform on the market

Cheetah Digital | 07-Feb-2022 | Insight Guide

Any restaurant brand that wants to deliver truly excellent guest experiences, from acquisition through to loyalty, needs access to all guest data. Wherever...

Research: Face-to-Face Time: The teenage take on hospitality and technology

Zonal | 01-Feb-2022 | Technical / White Paper

Stereotypical depictions of teenagers would suggest they are a species constantly glued to technology, more interested in socialising online from their...

Ultimate Valentine’s Day Guide for Restaurants

SevenRooms | 26-Jan-2022 | Insight Guide

On Valentine’s Day, the opportunity for on- and off-premise revenue is huge, and the competition to capture that revenue is fierce. This guide is designed...

Reduce your business overheads and better prepare for the future with SKS

William Reed | 18-Jan-2022 | Infographic

Are you suffering from the burden of staff self-isolation, sickness and overheads, cash flow issues, inaccurate reporting, manual consolidation and outdated...

Optimise Winter's Biggest Online Ordering Moments

SevenRooms | 12-Jan-2022 | Insight Guide

Temperatures are dropping and that means prime delivery season is here. Plus, with lingering concerns over COVID combined with the accelerating adoption...

Big data, better solutions with Qlik Sense

Qliktech UK | 16-Dec-2021 | Technical / White Paper

See how Qlik is helping PizzaExpress improve restaurant profitability by putting powerful, mobile analytics in the hands of its managers.

Get Inspired: The Restaurant Holiday Guide

SevenRooms | 24-Nov-2021 | Technical / White Paper

It’s beginning to look like…the busiest time of the year for restaurants, and operators are looking for ways to streamline operations and maximize their...

Find out what diners want right now

OpenTable International Ltd | 09-Nov-2021 | Technical / White Paper

As we enter the busiest season for restaurants, OpenTable asked over 1,100 diners in the UK and Ireland how they’re dining out and looking to celebrate...

Out-of-Home Reputation Management Report with CGA

Reputation | 11-Oct-2021 | Technical / White Paper

The study, commissioned by Reputation, has found that consumers rely on digital tools and reputation before, during and after visiting bars, restaurants...

Latest research: No-shows after lockdown

Zonal | 10-Sep-2021 | Technical / White Paper

The latest GO Technology report from Zonal and CGA reveals that no-shows are now costing the industry a whopping £17.6bn a year and rising, exacerbating...

Fill your hospitality vacancies now

Reed in Partnership Limited | 14-Jun-2021 | Application Note

Reed in Partnership is working with numerous active job seekers, supporting them with training, skills, mentoring and ensuring that they are ready to deliver...

Callebaut Launches Summer Edition of Inspire Magazine

Barry Callebaut (UK) Ltd | 10-Jun-2021 | Technical / White Paper

The latest edition of Inspire magazine, released by Callebaut this month, has all of the tips and tools to help hospitality...

COVID Impact and Recovery

Sage | 07-Jun-2021 | Technical / White Paper

The COVID-19 pandemic has impacted the restaurant industry over the past 12 months, with uncertainty as an ever-present obstacle in business decisions.

The Future of Online Ordering Report

Slerp | 21-May-2021 | Technical / White Paper

Slerp, hospitality's leading eCommerce solution, has teamed up with research agency KAM Media to run a nationwide survey looking into consumer appetite...

Digital tools to transform hospitality operations

SafetyCulture | 10-May-2021 | Technical / White Paper

Ready to build back better?
We have your complete Hospitality Toolkit including digital checklists and free hospitality staff training courses...

How to design an effective outdoor dining space

Bromic Heating | 05-May-2021 | Technical / White Paper

A well-designed outdoor dining space will extend the outdoor experience year-round by providing an added element of warmth and comfort!

Free: Get ready to thrive in the post-covid future

Flipdish | 09-Apr-2021 | Technical / White Paper

Lockdown is being lifted, but "business as usual" is still some way off. This free whitepaper from Flipdish gives you everything you need to...

Increase profitability with mobile Order & Pay

Onvi | 16-Mar-2021 | Case Study

More than just a digital menu, Wi5 brings the most advanced software to the sector, providing the tools to simply manage and market a premium mobile Order...

How to profit from intelligent mobile service

Crave | 09-Mar-2021 | Technical / White Paper

Find out how mobile ordering is evolving into Intelligent Mobile Service, seamlessly blending digital with human service whilst providing hospitality businesses...

Five Ways Contactless Pickup Grows Takeaway Sales

Apex Order Pickup Solutions | 04-Mar-2021 | Application Note

Click & collect for takeaway grew tremendously in the past year. However, customers are concerned about unnecessary interactions and long wait times....

Automated Visualization of Food in Canteens

intel | 26-Feb-2021 | Technical / White Paper

In a world where speed of service, accuracy, and nutrition are important, we have technologies such as AI, Cloud, Edge computing and IoT helping solve...

Essential Guide to Customer Marketing Technology

William Reed Business Media | 25-Feb-2021 | Insight Guide

Hostech is a market-leading initiative for the hospitality sector, brought to you by BigHospitality, MCA and Morning Advertiser, dedicated to addressing...

Consumer attitudes to food delivery in 2021

Deliveroo | 23-Feb-2021 | Technical / White Paper

Deliveroo surveyed their UK customers to understand how their mindset around food and their ordering habits have changed in the past 12 months.

eBook: 4 Hospitality CX Trends to Watch in 2021

Reputation | 22-Feb-2021 | Technical / White Paper

Over the last 12 months it’s become clear that a new type of Customer Experience has emerged, one that merges a brand’s reputation with that of its online...

Essential Guide to Delivery and Click & Collect Technology

William Reed Business Media | 19-Feb-2021 | Insight Guide

Hostech is a market-leading initiative for the hospitality sector, brought to you by BigHospitality, MCA and Morning Advertiser, dedicated to addressing...

Digital Transformation & Hospitality with Vita Mojo

Vita Mojo | 15-Feb-2021 | Technical / White Paper

Discover the best way to approach your digital transformation and unlock its benefits for your brand. Download the Digital Transformation & Hospitality...

ESSENTIAL GUIDE TO BACK OF HOUSE TECHNOLOGY

William Reed Business Media | 12-Feb-2021 | Insight Guide

Hostech is a market-leading initiative for the hospitality sector, brought to you by BigHospitality, MCA and Morning Advertiser, dedicated to addressing...

Essential Guide to Order & Pay Solutions

William Reed Business Media | 05-Feb-2021 | Insight Guide

Hostech is a market-leading initiative for the hospitality sector, brought to you by BigHospitality, MCA and Morning Advertiser, dedicated to addressing...

Restaurant rethink: How tech will help us thrive

iiko | 28-Jan-2021 | Technical / White Paper

Explore this helpful whitepaper — and discover new ways to succeed against the odds. This insightful guide exposes the industry's underlying challenges,...

RXM: A Guide To Online Success, via Reputation.com

Reputation | 26-Nov-2020 | Technical / White Paper

Reputation.com has authored a guide to discuss how to introduce and implement a Reputation Experience Management (RXM) programme in your company.

How to go omnichannel for restaurants to add revenue

Deliverect | 18-Nov-2020 | Technical / White Paper

Online food ordering has become a crucial business model overnight. We are here to advise you on how to keep your restaurant open by taking an omnichannel...

let them eat veg: a guide to sustainability and creative vegetable cookery

William Reed Business Media | 21-Oct-2020 | Technical / White Paper

The Tredwells and All’s Well chef heads to Worcestershire to learn about one of the world’s most successful and sustainable hybrid vegetables and creates...

Align reopening plans with customer expectations

Shield Safety Group | 15-Jul-2020 | Technical / White Paper

Understanding the customer is a key step in reopening your business. Customers want to experience a worry-free, relaxing environment and ultimately feel...

How the hospitality industry can win back customers after COVID-19

COVID-19 has shaken the world. Every business in the world is now operating in a high-risk industry and hospitality is firmly on the front-line as the...

A Step by Step guide to higher Revenue & Margins

EatDirect | 19-Jun-2020 | Technical / White Paper

There are not many industries where the cost of customer retention is the same as acquisition. Unfortunately, in the online food ordering market, too many...