Technical / White Paper

The Worldpay Customer Experience Report

Format: PDF file | Document type: Technical / White Paper | Promoted Content

This Technical / White Paper has been written by Worldpay Ltd , and any views and opinions expressed do not necessarily reflect those of www.bighospitality.co.uk

The Worldpay Customer Experience Report

Download Worldpay’s Customer Experience Report for insights into consumer behaviour and attitudes towards eating and drinking out in the UK and what it means for businesses.

  • Fear of friction

Almost one in three 21-34 year olds are frustrated by waiting to get the bill

  • Hyper-convenience

67% of 16-20 year olds are interested in placing their order online, ahead of travelling to a restaurant or bar

  • Rational loyalty

Many want to be part of a reward or loyalty scheme, and 83% of those that already are say it’s worth it.

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