Over the last 12 months it’s become clear that a new type of Customer Experience has emerged, one that merges a brand’s reputation with that of its online customer interactions. CX begins not when a customer sets foot into your establishment, but when they search for terms like ‘restaurant near me’. What they see can be key in whether they visit you, or your competition.
Each year, Reputation takes stock of everything we’ve learnt from the previous year and predicts what’s to come for the year ahead. In their latest eBook, Reputation looks at ‘4 CX Trends to Watch in Hospitality During 2021’. Download your copy today to see what’s in store during the year, and how you can make the most of it.