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Reputation

Reputation

Reputation, creator of the Reputation Experience Management category, is changing the way  companies gather and act on customer feedback to drive decision making and enhance Customer Experience (CX) programs. Reputation’s interaction-to-action platform translates vast amounts of solicited and unsolicited feedback data into prescriptive insights that companies use to learn from and grow. Thousands of global organizations rely on the patented algorithms behind Reputation Score X™ to provide a reliable index of brand performance in order to make targeted business improvements. Backed by Bessemer Ventures and Kleiner Perkins, and trusted by over 250 integration partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com, Reputation turns feedback into the fuel to grow businesses around the world. Visit reputation.com​ to learn more.

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Reputation-The 2020 top trends for UK hospitality

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The 2020 top trends for UK hospitality

The UK’s hospitality industry has been through a turbulent year, and everyone reading this article is probably fed up with the ‘c-word’ by now. Nevertheless, the industry rolls on, and as we head into the winter months and New Year, we don’t really know...

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eBook: 4 Hospitality CX Trends to Watch in 2021

eBook: 4 Hospitality CX Trends to Watch in 2021

Reputation | 22-Feb-2021 | Technical / White Paper

Over the last 12 months it’s become clear that a new type of Customer Experience has emerged, one that merges a brand’s reputation with that of its online...

2019 Trends in guest experience and reputation

2019 Trends in guest experience and reputation

Reputation | 01-Apr-2019 | Technical / White Paper

What are the developments and challenges in online reputation and customer experience management this year? Discover the 5 top key trends that stand to...