Customer Relationship Management

Personalised offers are key to getting loyal customers, says report

08-Nov-2016 By Hannah Thompson

Establishing a loyal and engaged customer base ‒ with targeted marketing and opportunities for guests to give feedback ‒ are the best ways to grow your revenue, according to a new report from digital agency Propeller.

Orient-Express Hotels re-branded as Belmond

25-Feb-2014 By Carina Perkins

Orient-Express Hotels is re-branding its portfolio of luxury hotels, including Raymond Blanc’s Michelin-starred Oxfordshire establishment Le Manoir aux Quat’Saisons.

Michelin partners with Livebookings for new restaurant booking service

05-Mar-2013 By Luke Nicholls

Michelin has today announced a major strategic partnership with online reservations company Livebookings which will see the restaurant guide create a new UK website, offering diners instant table bookings at thousands of venues across the country.

Ignore social media complaints at your peril, warns hotel customer service expert

13-Apr-2012 By Luke Nicholls

Hoteliers are being warned to pay more attention to their social media profiles as negative comments and complaints could significantly damage a business’s reputation if ignored.