No shows cost the hospitality sector around £17.6bn a year, with over a quarter of 18-34-year-olds failing to show up for reservations, new research has found.
Results from the latest CGA consumer pulse survey suggests that consumers are now more likely to honour their eating out reservations than they were after venues initially reopened.
The topic of no shows in restaurants stole the headlines this week with already struggling businesses hitting out at customers for failing to honour their reservations. And here are some of the other main stories of the week ...
More chefs and restaurants have added their voices to the current no-show debate following Tom Kerridge’s public slamming of people who failed to honour their bookings as “disgraceful” and “short-sighted”.
Restaurateurs have reacted with dismay at the level of customers failing to honour their bookings on the second weekend of trading after the lifting of lockdown.
